Salesforce issues

Wed Nov 24 19:55:04 UTC 2021

We are receiving latency complaints to Salesforce, anyone else seeing this?

Looks like Vocus Network might be possibly leaking some force.com (Salesforce) routes, causing 200ms of latency. Traffic is going Chicago -> Vocus Networks -> Australia -> Akamai Atlanta

I have emailed both Vocus Networks and Akamai about this.

dig force.com +short
104.109.10.129 <<< Possible Leaked via Vocus Networks
104.109.11.129  <<< Possible Leaked via Vocus Networks
184.25.179.132 <<< Possible Leaked via Vocus Networks
184.31.3.130  <<<<< Route ok  (NTT, TATA, Akamai) 25ms
184.31.10.133 <<< Route ok (NTT, Akamai) 16ms
23.1.35.132 <<< Possible Leaked via Vocus Networks
23.1.99.130 <<< Route ok (Akamai) 15 ms
23.1.106.133 <<< Route ok (NTT, Akamai) 16ms

2021-11-24T13:47:59-0600
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                                                                                                                                               Packets               Pings
Host                                                                                                                                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
1. AS???    172.19.1.2 (172.19.1.2)                                                                                                                          0.0%     7    1.7   1.9   0.9   4.8   1.3
2. ???
3. AS53828  207.200.193.193 (207.200.193.193)                                                                                                                0.0%     6    1.0   1.0   0.9   1.0   0.1
4. AS???    eqix-ch1.vocusconnect.com (208.115.136.142)                                                                                                      0.0%     6   41.0  40.8  40.8  41.0   0.1
5. AS4826   be101.bdr04.sjc01.ca.us.vocus.network (114.31.199.38)                                                                                           40.0%     6  200.6 200.7 200.6 200.8   0.1
    [MPLS: Lbl 24266 Exp 0 S 1 TTL 1]
6. AS4826   be100.bdr03.sjc01.ca.us.vocus.network (114.31.199.32)                                                                                            0.0%     6  197.4 197.5 197.4 197.5   0.0
    [MPLS: Lbl 24807 Exp 0 S 1 TTL 1]
7. AS4826   be202.cor02.syd04.nsw.vocus.network (114.31.199.42)                                                                                              0.0%     6  197.4 197.4 197.3 197.5   0.1
    [MPLS: Lbl 24932 Exp 0 S 1 TTL 1]
8. AS4826   be100.bdr04.syd03.nsw.vocus.network (114.31.192.45)                                                                                              0.0%     6  197.5 197.5 197.4 197.5   0.0
9. AS4826   static-74.173.255.49.in-addr.VOCUS.net.au (49.255.173.74)                                                                                        0.0%     6  200.2 200.7 197.4 205.2   3.0
10. AS20940  a23-1-240-228.deploy.static.akamaitechnologies.com (23.1.240.228)                                                                                0.0%     6  197.1 197.3 197.1 197.6   0.2
11. ???
12. AS4826   static-73.173.255.49.in-addr.VOCUS.net.au (49.255.173.73)                                                                                        0.0%     6  197.5 197.6 197.5 197.8   0.1
13. AS4826   be114.cor02.syd04.nsw.vocus.network (114.31.192.44)                                                                                              0.0%     6  348.7 349.0 348.7 349.4   0.3
14. AS4826   be202.bdr03.sjc01.ca.us.vocus.network (114.31.199.43)                                                                                            0.0%     6  349.0 349.1 348.9 349.3   0.1
15. AS3257   173.205.35.1 (173.205.35.1)                                                                                                                      0.0%     6  348.8 351.0 348.6 362.1   5.4
16. AS3257   ae18-3416.cr11-fra2.ip4.gtt.net (89.149.180.134)                                                                                                 0.0%     6  356.0 350.5 349.1 356.0   2.7
17. AS3257   ip4.gtt.net (98.124.180.42)                                                                                                                      0.0%     6  348.9 349.0 348.9 349.2   0.1
18. AS20940  ae12.r01.sjc01.icn.netarch.akamai.com (23.207.232.36)                                                                                            0.0%     6  368.5 353.4 349.3 368.5   8.4
19. AS20940  ae11.r01.ord01.icn.netarch.akamai.com (23.32.63.46)                                                                                              0.0%     6  393.7 393.8 393.7 394.1   0.2
20. AS20940  ae6.r02.iad01.icn.netarch.akamai.com (23.32.63.21)                                                                                               0.0%     6  411.4 411.8 411.4 412.4   0.5
21. AS20940  ae2.r12.iad01.ien.netarch.akamai.com (23.203.152.41)                                                                                             0.0%     6  411.9 415.1 411.9 417.4   2.9
    AS20940  ae2.r11.iad01.ien.netarch.akamai.com (23.203.152.39)
22. ???
23. AS33905  a184-25-179-132.deploy.static.akamaitechnologies.com (184.25.179.132)                                                                            0.0%     6  215.9 216.4 215.9 216.7   0.3

Erik Sundberg
Sr. Network Engineer

office     773.661.5532
mobile   708.710.7419
noc         866.892.0915

esundberg at nitelusa.com<mailto:esundberg at nitelusa.com>

888.450.2100
350 N Orleans St. #1300N
Chicago, IL 60654
nitelusa.com<http://www.nitelusa.com/>
[cid:image006.png at 01D7E13A.E1A0E610]<http://www.nitelusa.com/>

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