Famous operational issues

Jörg Kost jk at ip-clear.de
Tue Feb 16 21:31:50 UTC 2021

Oh well, MCI in 1999 was all about…

On 16 Feb 2021, at 22:28, Sean Donelan wrote:

> Since you said operational issues, instead of just outage...
> How about MCI Worldcom's 10-day operational disaster in 1999.
> http://www.cnn.com/TECH/computing/9908/23/network.nono.idg/
> How not to handle a network outage
> [...]
> MCI WorldCom issued an alert to its sales force, which was given the 
> option to deliver a notice to customers by e-mail, hand delivery or 
> telephone – or not at all. After a deafening silence from company 
> executives on the 10-day network outage, MCI WorldCom CEO Bernie 
> Ebbers finally took the podium to discuss the situation. How did he 
> explain the failure, and reassure customers that the network would not 
> suffer such a failure in the future? He didn't. Instead, he blamed 
> Lucent.
> [...]

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