Looking for a Microsoft contact for helping a long lasting email delivery problem between Google and MS 365

Thu Dec 9 03:53:18 UTC 2021

Hi

Sorry guys if this message bothers you. I would really appreciate it if
someone from Microsoft, from the org deals with spam/quarantine Microsoft
365 Business email service could contact me offlist.

We have a long-standing email delivery problem between Google (Google
Workspace) and Microsoft (Microsoft 365 Business).

Since October 15th, when I found enough evidence of a problem with the
Microsoft filtering system, I have gone through so many avenues. And I have
documented all the communications and got nowhere. So believe me! I'm not
calling for a CEO because of a tasteless cookie! 

Google Support does not help (and honestly could not do more. As Google's
servers have delivered to MS servers)

October 15th, support ticket here:
http://go.microsoft.com/fwlink/?LinkID=614866
<http://go.microsoft.com/fwlink/?LinkID=614866&clcid> &clcid, support
number: SR1530082617, result: technically nothing!

November 10th, support ticket here:
http://go.microsoft.com/fwlink/?LinkID=614866
<http://go.microsoft.com/fwlink/?LinkID=614866&clcid> &clcid, support
number: SRX1531269453, result: technically nothing!

November 17th, eventually, I signed up for an MS Business account to
replicate the problem and escalate it within MS. So many back and forth, the
last call was sending the EML, which I sent. Needless to say, sending the
problematic content to the support was another mess! As those content got
filtered by MS Mailserver. Ticket number 28465129. I should say the support
guy is trying to do his best, but you can imagine it would be much
challenging to voice up for an edge case in a large organization.

I have been working in a 1K-headcount company and have seen genuine customer
cases get mistreated. So I feel challenges at the size of MS. So, if anyone
from MS is willing to give a hand to pinpoint the problem and get it solved,
please contact me offlist. 

Best Regards

Payam Poursaied

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