Amazon Contact?

Josh Luthman josh at
Thu Aug 26 18:45:03 UTC 2021

Amazon's vendor responsible for this got a ticket from Amazon this morning
(and I sent them a generic contact us form message on Monday).  They
emailed me a few minutes ago and said they white listed the one /32 I had
complaints for.

I detailed our subnet, but I suspect since we only had the one /32 with
complaints they won't be doing any whitelisting on the entire subnet.

Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Wed, Aug 25, 2021 at 6:41 PM L Sean Kennedy <liam at> wrote:

> Any other ISPs that are having this issue with Amazon Prime Video, please
> contact me for real time help off-list.  It does appear that several of the
> reports also involve other streaming platforms, but at least for Amazon I
> can get a ticket open to investigate.
> There are probably some updates needed to the document
> and I will reach out to Mike H separately about that, but those updates may
> not happen in real time.
> Thanks,
>  Sean
> Em qua., 25 de ago. de 2021 às 16:41, Stephen Fulton <sf at>
> escreveu:
>> I'll try and beat Mike to this:
>> The above has contact info for a number of orgs to resolve geolocation &
>> VPN problems, including Amazon.  Work in progress.
>> -- Stephen
>> On 2021-08-25 15:55, Chris Cappuccio wrote:
>> > Looking to see if I can get someone at Amazon to help. Amazon Video is
>> starting to think our CGN exit range is a VPN service (It isn't)
>> >
>> > Chris
>> >
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