Abuse Contact Handling

Matt Corallo nanog at as397444.net
Fri Aug 6 13:50:00 UTC 2021

Costs real money to figure out, for each customer scanning parts of the internet, if they’re doing it legitimately or maliciously. Costs real money to look into whether someone is spamming or just sending bulk email that customers signed up for. And what do you do if it is legitimate? Lots of abuse reports don’t follow X-ARF, so now you have to have a human process than and chose which ones to ignore. Or you just tell everyone to fill out a common web form and then the data is all nice and structured and you can process it sanely.

Like Randy said, we don’t get to tell someone they’re managing their network wrong. If you don’t want to talk to AWS, don’t talk to AWS. If you want them to manage their network differently, reach out, understand their business concerns, help alleviate them. Maybe propose a second Abuse Contact type that only accepts X-ARF that they can use? There’s lots of things that could be done that are productive here.


> On Aug 6, 2021, at 08:08, Mike Hammett <nanog at ics-il.net> wrote:
> I suppose if they did a better job of policing their own network, they wouldn't have as much hitting their e-mail boxes.
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
> Midwest-IX
> http://www.midwest-ix.com
> From: "Matt Corallo" <nanog at as397444.net>
> To: "Mike Hammett" <nanog at ics-il.net>, "NANOG" <nanog at nanog.org>
> Sent: Thursday, August 5, 2021 3:44:43 PM
> Subject: Re: Abuse Contact Handling
> There's a few old threads on this from last year or so, but while unmonitored abuse contacts are terrible, similarly, 
> people have installed automated abuse contact spammer systems which is equally terrible. Thus, lots of the large hosting 
> providers have deemed the cost of actually putting a human on an abuse contact is much too high.
> I'm not sure what the answer is here, but I totally get why large providers just say "we can better protect a web form 
> with a captcha than an email box, go use that if there's real abuse".
> Matt
> On 8/5/21 09:14, Mike Hammett wrote:
> > What does the greater operator community think of RIR abuse contacts that are unmonitored autoresponders?
> > 
> > 
> > 
> > -----
> > Mike Hammett
> > Intelligent Computing Solutions
> > http://www.ics-il.com
> > 
> > Midwest-IX
> > http://www.midwest-ix.com
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