Disney+ Geolocation (again)

Mike Hammett nanog at ics-il.net
Sat Nov 21 16:48:21 UTC 2020


I think this is another example of the disconnect between technical teams and support teams at consumer-facing organizations. Consumer-facing support often can't find their way out of a wet paper bag on consumer-related issues, much less on network issues. 

I think the community's impression so far is that the advised avenues are insufficient to actually solve anything. Since this message, there seems to have been more than one attempt to resolve these types of problems via that link without success. The support site linked to also has rather sparse information regarding how to solve these types of issues. 

Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 

----- Original Message -----

From: "Jeff Mansukhani" <jeff at mansukhani.net> 
To: "Brian Turnbow" <b.turnbow at twt.it>, "Mike Hammett" <nanog at ics-il.net>, josh at imaginenetworksllc.com 
Cc: nanog at nanog.org 
Sent: Friday, November 20, 2020 5:29:48 PM 
Subject: Re[6]: Disney+ Geolocation (again) 

Yes, per the support team, ISP and end-users would go throuh the same initial point of contact to report issue so they may properly track and redirect as appropriate. Thank you. 

------ Original Message ------ 
From: "Brian Turnbow" < b.turnbow at twt.it > 
To: "Jeff Mansukhani" < jeff at mansukhani.net >; "Mike Hammett" < nanog at ics-il.net >; " josh at imaginenetworksllc.com " < josh at imaginenetworksllc.com > 
Cc: " nanog at nanog.org " < nanog at nanog.org > 
Sent: 11/20/2020 11:32:45 AM 
Subject: Re: Re[4]: Disney+ Geolocation (again) 

Hi Jeff 
That seems to be oriented twords end users, not isps. 
Are you suggesting that isps call/chat customer service? 
So there Is no noc to noc services available? 

When I opened a chat saying that i was writing from an ISP the response was .... What Is an ISP? 


Brian Turnbow 

Da: Jeff Mansukhani < jeff at mansukhani.net > 
Inviato: venerdì 20 novembre 2020 20:17 
A: Brian Turnbow; Mike Hammett; josh at imaginenetworksllc.com 
Cc: nanog at nanog.org 
Oggetto: Re[4]: Disney+ Geolocation (again) 

HI all, 

Sorry there is a misunderstanding. Requests for Disney+ should go via https://help.disneyplus.com/csp instead. Please kindly remove from your documentation and do not email thse two @disneystreaming.com email addresses. 

Thank you 


------ Original Message ------ 
From: "Brian Turnbow via NANOG" < nanog at nanog.org > 
To: "Mike Hammett" < nanog at ics-il.net > 
Cc: " nanog at nanog.org " < nanog at nanog.org > 
Sent: 11/16/2020 8:12:29 AM 
Subject: RE: Re[2]: Disney+ Geolocation (again) 


Hi Mike, 

You may want to add 
technical operations services team TechOps-Services at disneystreaming.com 

We wrote to the distribution address and they replied forwarding it to services 


From: NANOG < nanog-bounces+b.turnbow=twt.it at nanog.org > On Behalf Of Mike Hammett 
Sent: Friday, November 13, 2020 7:25 PM 
To: Jeff Mansukhani < jeff at mansukhani.net > 
Cc: Nanog at nanog.org 
Subject: Re: Re[2]: Disney+ Geolocation (again) 

I updated our page. :-) 

Mike Hammett 
Intelligent Computing Solutions 


----- Original Message -----

From: "Jeff Mansukhani" < jeff at mansukhani.net > 
To: "Seth Mattinen" < sethm at rollernet.us >, Nanog at nanog.org 
Sent: Thursday, November 12, 2020 5:49:40 PM 
Subject: Re[2]: Disney+ Geolocation (again) 

Specifically for Network Operators, you may email 
TechOps-Distribution at disneystreaming.com for technical issues relating 
to Disney+. Hope this helps. 




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