Disney+ Geolocation (again)

Jeff Mansukhani jeff at mansukhani.net
Fri Nov 20 23:29:48 UTC 2020

Yes, per the support team, ISP and end-users would go throuh the same initial point of contact to report issue so they may properly track and redirect as appropriate.  Thank you.

------ Original Message ------
From: "Brian Turnbow" <b.turnbow at twt.it<mailto:b.turnbow at twt.it>>
To: "Jeff Mansukhani" <jeff at mansukhani.net<mailto:jeff at mansukhani.net>>; "Mike Hammett" <nanog at ics-il.net<mailto:nanog at ics-il.net>>; "josh at imaginenetworksllc.com<mailto:josh at imaginenetworksllc.com>" <josh at imaginenetworksllc.com<mailto:josh at imaginenetworksllc.com>>
Cc: "nanog at nanog.org<mailto:nanog at nanog.org>" <nanog at nanog.org<mailto:nanog at nanog.org>>
Sent: 11/20/2020 11:32:45 AM
Subject: Re: Re[4]: Disney+ Geolocation (again)

Hi Jeff
That seems to be oriented twords end users, not isps.
Are you suggesting that isps call/chat customer service?
So there Is no noc to noc services available?

When I opened a chat saying that i was writing from an ISP the response was .... What Is an ISP?


Brian Turnbow
Da: Jeff Mansukhani <jeff at mansukhani.net<mailto:jeff at mansukhani.net>>
Inviato: venerdì 20 novembre 2020 20:17
A: Brian Turnbow; Mike Hammett; josh at imaginenetworksllc.com<mailto:josh at imaginenetworksllc.com>
Cc: nanog at nanog.org<mailto:nanog at nanog.org>
Oggetto: Re[4]: Disney+ Geolocation (again)

HI all,

Sorry there is a misunderstanding.  Requests for Disney+ should go via https://help.disneyplus.com/csp instead.  Please kindly remove from your documentation and do not email  thse two @disneystreaming.com email addresses.

Thank you


------ Original Message ------
From: "Brian Turnbow via NANOG" <nanog at nanog.org<mailto:nanog at nanog.org>>
To: "Mike Hammett" <nanog at ics-il.net<mailto:nanog at ics-il.net>>
Cc: "nanog at nanog.org<mailto:nanog at nanog.org>" <nanog at nanog.org<mailto:nanog at nanog.org>>
Sent: 11/16/2020 8:12:29 AM
Subject: RE: Re[2]: Disney+ Geolocation (again)

Hi Mike,

You may want to add
technical operations services team TechOps-Services at disneystreaming.com<mailto:TechOps-Services at disneystreaming.com>

We wrote to the  distribution address and they replied forwarding it to services


From: NANOG <nanog-bounces+b.turnbow=twt.it at nanog.org<mailto:nanog-bounces+b.turnbow=twt.it at nanog.org>> On Behalf Of Mike Hammett
Sent: Friday, November 13, 2020 7:25 PM
To: Jeff Mansukhani <jeff at mansukhani.net<mailto:jeff at mansukhani.net>>
Cc: Nanog at nanog.org<mailto:Nanog at nanog.org>
Subject: Re: Re[2]: Disney+ Geolocation (again)

I updated our page.  :-)

Mike Hammett
Intelligent Computing Solutions


From: "Jeff Mansukhani" <jeff at mansukhani.net<mailto:jeff at mansukhani.net>>
To: "Seth Mattinen" <sethm at rollernet.us<mailto:sethm at rollernet.us>>, Nanog at nanog.org<mailto:Nanog at nanog.org>
Sent: Thursday, November 12, 2020 5:49:40 PM
Subject: Re[2]: Disney+ Geolocation (again)

Specifically for Network Operators, you may email
TechOps-Distribution at disneystreaming.com<mailto:TechOps-Distribution at disneystreaming.com> for technical issues relating
to Disney+.  Hope this helps.



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