Contact at Ubiquiti Networks?

Mike Hammett nanog at
Tue May 26 14:47:00 UTC 2020

I've been deploying Ubiquiti products since Robert was going around to the conferences himself, peddling his mini PCI card radios. I've deployed most of their product lines. I'm familiar with how they operate. 

Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 

----- Original Message -----

From: "Mel Beckman" <mel at> 
To: "Matt Hoppes" <mattlists at> 
Cc: "Mike Hammett" <nanog at>, "NANOG list" <nanog at> 
Sent: Tuesday, May 26, 2020 8:43:02 AM 
Subject: Re: Contact at Ubiquiti Networks? 

I deploy Ubiquiti equipment quite a bit, both in WLANs and WISP distribution networks. It’s excellent quality at a dirt cheap price. As with all software-based products, there will be bugs. Your or my pet bug may never get fixed, based on market demand. That’s simply capitalism, not low quality. None of us can afford to pay for perfection, because it would never ship. 

I deployed 400 HP-Aruba APs at SFO, and that installation requires a full-time network engineer to manage the system. I’ve deployed many more times that in Unifi APs and they run perfectly well with only periodic software updates to accommodate new client device types. Unifi is 75% cheaper than Aruba, for essentially the same result. 


> On May 26, 2020, at 6:29 AM, Matt Hoppes <mattlists at> wrote: 
> Except, you could argue they are exceling. Stocks are going up up up, and folks buy the product. 
> I really wish stock holders would ask the proper questions in the quarterly calls. 
>> On 5/26/20 8:53 AM, Mike Hammett wrote: 
>> That is a big problem. In terms of their UniFi product line, there are no reasonable alternatives. 
>> Upper management is the biggest problem. They have severe ADD. 
>> A ton of companies have these kinds of issues. They just plain don't hire enough people in the right areas to really excel. 
>> ----- 
>> Mike Hammett 
>> Intelligent Computing Solutions <> 
>> <><><><> 
>> Midwest Internet Exchange <> 
>> <><><> 
>> The Brothers WISP <> 
>> <><> 
>> ------------------------------------------------------------------------ 
>> *From: *"Ben P" <bp at> 
>> *To: *"Mike Hammett" <nanog at> 
>> *Cc: *"j k" <jsklein at>, "NANOG list" <nanog at> 
>> *Sent: *Tuesday, May 26, 2020 5:01:36 AM 
>> *Subject: *Re: Contact at Ubiquiti Networks? 
>> Agree 1000% with the sentiments expressed by Mike. 
>> Unfortunately despite much research I’ve been unable to find a suitable replacement vendor. All the other vendors seem to want to ram cloud-management down your throat which I absolutely do not want. My network, my control, not under the auspices of someone else’s magic cloud. 
>> On 25 May 2020, at 21:21, Mike Hammett <nanog at 
>> <mailto:nanog at>> wrote: 
>> The company has mostly fallen apart. Their sales are going up, but 
>> their responsiveness and customer support have been declining over 
>> the last five years. 
>> ----- 
>> Mike Hammett 
>> Intelligent Computing Solutions <> 
>> <><><><> 
>> Midwest Internet Exchange <> 
>> <><><> 
>> The Brothers WISP <> 
>> <><> 
>> ------------------------------------------------------------------------ 
>> *From:*"j k" <jsklein at <mailto:jsklein at>> 
>> *To:*"NANOG list" <nanog at <mailto:nanog at>> 
>> *Sent:*Monday, May 25, 2020 3:16:36 PM 
>> *Subject:*Contact at Ubiquiti Networks? 
>> Does anyone have a good contact at Ubiquity Networks? Finding a 
>> pattern I don't like. 
>> Joe Klein 
>> "inveniet viam, aut faciet"^ --- Seneca's Hercules Furens (Act II, 
>> Scene 1) 
>> "I never lose. I either win or learn" - Nelson Mandela 

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