Hurricane Electric has reached 0 RPKI INVALIDs in our routing table

Mark Tinka mark.tinka at seacom.mu
Thu Jun 18 10:56:21 UTC 2020


On 18/Jun/20 12:51, Nick Hilliard wrote:
 
>
> The customer monitoring system is very reliable and often superior to
> in-house solutions.

What really made the experience great for us is that directly contacting
the remote network (somewhere in Eastern Europe) and getting them to fix
the issue was far more effective than the usual, "Get your customer to
log a case with our customer, who can then log a case with us, since we
have no commercial contract with you".

We had a completely separate second case caused by us rejecting an
Invalid route. It got fixed in 30 minutes as well.

Invalid routes being dropped creates downtime. People respond to
downtime a lot more eagerly.

Mark.



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