mark.tinka at seacom.mu
Tue Jun 16 20:51:04 UTC 2020
On 16/Jun/20 22:43, Owen DeLong wrote:
> Covering them all under vendor contract doesn’t necessarily guarantee that
> the vendor does, either. In general, if you can cover 10% of your hardware
> failing in the same 3-day period, you’re probably not going to do much better
> with vendor support.
In my experience, our vendors have been able to abide by their
obligations when we've had successive failures in a short period of
time, as long as our subscription is up-to-date.
I am yet to be disappointed.
More information about the NANOG