Looking for an admin at Solarwinds MSP/Mail Assure

Tue Jul 14 18:18:24 UTC 2020

Does anybody have a contact at Solarwinds MSP where I could troubleshoot
some issues with receiving messages from their Mail Assure platform?

We have several users/domains that cannot receive messages from them and I
don't see any connections from their servers at the TCP level that I can
troubleshoot. It seems like they are holding onto old records but the
admins that hold the service contract have not been able to produce any
kind of logs from their support. When they send a message they get 5.0.0
response, but the same thing happened when they typ-o'd the domain which
tells me it's a bad lookup on their server. I'm happy to work with anybody
at solarwinds MSP or anybody else that might be able to shed some light on
this. My users are just having issues receiving the message from solarwinds
customers but I'm happy to put any amount of my resources into getting this
resolved.

Mark Spring
Information Systems Manager

-- 
NKTelco
301 W. South St.New Knoxville, OH 45871

Phone: 1-888-NKTELCO
Fax: 
419-753-2950
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