AWS Network Engineering contact?

Hugo Slabbert hugo at slabnet.com
Tue Jan 14 19:34:27 UTC 2020


If you have Direct Connects you should be able to log a ticket in the AWS
console, no? And/or the customer with the AWS VPCs should be able to? That
seems like the most logical starting point, yea?

On Tue., Jan. 14, 2020, 11:28 Peter Serwe <peter.serwe at gmail.com> wrote:

> I have a direct connect via Coresite LA1 over to AWS via US West 1,
> and a customer with VPC's in the east that are getting really bad
> throughput transferring files via the direct connect.  We've isolated
> it to being an issue behind AWS's PE over a barely utilized 10G XC.
>
> Would anyone happen to know what the right starting point to contact
> someone in AWS Network Engineering?  We can replicate the issue at
> will.  Current discussions are to see if we can get anywhere with AWS
> Network folks, or potentially go rebuild the direct connect / VPC's
> over in US West 1 to bypass most of the cross-country AWS backbone,
> but that's a fair amount of work to *maybe* resolve the issue?
>
> Peter
>
>
> --
> Peter Serwe
> http://truthlightway.blogspot.com/
>
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