Disney+ Geolocation issues

Thu Feb 6 15:43:03 UTC 2020

John,

Give NetAdmin at disneystreaming.com a shout.

> On Feb 6, 2020, at 10:29, John van Oppen <john at vanoppen.com> wrote:
> 
> Did you happen to have this contact?   I have a couple of CIDR blocks still having this problem.
>  
> The blocks involved all seem right on the main geolocation blocks.
>  
> John
>  
> From: NANOG <nanog-bounces at nanog.org> On Behalf Of Cassidy B. Larson
> Sent: Tuesday, November 12, 2019 3:54 PM
> To: Michael Crapse <michael at wi-fiber.io>
> Cc: nanog at nanog.org
> Subject: Re: Disney+ Geolocation issues
>  
> We're seeing the same thing.  Actually we saw it during pre-signup.  Reached out to Disney+ weeks ago as well, with no response.  Now it's launched, our support lines are flooded with people unable to give Disney all their moneys.    We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks. 
>  
> On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <michael at wi-fiber.io> wrote:
> Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue?
> This is most likely improper geolocation databases. Anyone have an idea who they use?
>  
> Mike