Where do your 911 fees go and why does 911 fail

Eric Kuhnke eric.kuhnke at gmail.com
Tue Dec 29 23:08:45 UTC 2020

The massive 911 failure in WA state a few years ago was ultimately caused
by a failure in CenturyLink/legacy qwest transport equipment, where the
PSAP register was physically located in Colorado and inaccessible from the
point of view of network equipment in WA.

On Tue, Dec 29, 2020, 1:19 PM Matt Erculiani <merculiani at gmail.com> wrote:

> This isn't the place where state governments are looking for feedback, so
> surely this will fall on deaf ears, but...
> Who runs 911 services on top of a single carrier solution? I wouldn't run
> a 10 seat mom and pop outfit without at least a cellular backup on a
> different carrier.
> 911 services are certainly not treated as critical as the public is led to
> believe. Not that anyone here is surprised by this, but hopefully positive
> change can come out of this otherwise horrible event.
> -Matt
> On Tue, Dec 29, 2020 at 1:30 PM Sean Donelan <sean at donelan.com> wrote:
>> The FCC published its annual report on state 911 fees
>> https://www.fcc.gov/document/fcc-issues-annual-report-state-911-fees-1
>> The report finds that in 2019, states and territories collected more than
>> $3 billion in 911 fees, and more than $200 million of that funding was
>> diverted for uses other than 911.
>> You can look up your individual state's 911 report here
>> https://www.fcc.gov/general/911-fee-reports
>> In case you are interested in Tennessee's 911 service resiliancy:
>> [...]
>> The project, referred to as NG911, involves utilization of the State’s
>> secure, private, outsourced Multiprotocol Label Switching (“MPLS”)
>> network
>> called “NetTN,” provided by AT&T and managed by Strategic Technology
>> Solutions (“STS”) in the Tennessee Department of Finance and
>> Administration. The new network improves redundancy, reliability, and 911
>> call delivery. It enhances interoperability and increases the ease of
>> communication between ECDs, allowing immediate transfer of 911 calls,
>> caller information, and other data on a statewide level. NG911 will also
>> provide alternate paths to process emergency calls in the event of an
>> outage, providing lifesaving capabilities in the event of an emergency
>> that would have been unachievable on the outdated analog network.
>> [...]
>> In fiscal year 2019, the TECB spent $11,224,726 million implementing and
>> maintaining the NG911 project: $6,974,790 to integrate with and adapt the
>> Net TN system for NG911 purposes; $780,966 for non-recurring start-up
>> costs of the statewide hosted controller or Call Handling as a Service
>> program; $3,451,369 to maintain the twenty-four hour network operations
>> center to assist PSAPs with technical issues; and $17,600 for Esri GIS
>> software licensing.
>> [...]
> --
> Matt Erculiani
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