Where do your 911 fees go and why does 911 fail

Matt Erculiani merculiani at gmail.com
Tue Dec 29 21:18:05 UTC 2020

This isn't the place where state governments are looking for feedback, so
surely this will fall on deaf ears, but...

Who runs 911 services on top of a single carrier solution? I wouldn't run a
10 seat mom and pop outfit without at least a cellular backup on a
different carrier.

911 services are certainly not treated as critical as the public is led to
believe. Not that anyone here is surprised by this, but hopefully positive
change can come out of this otherwise horrible event.


On Tue, Dec 29, 2020 at 1:30 PM Sean Donelan <sean at donelan.com> wrote:

> The FCC published its annual report on state 911 fees
> https://www.fcc.gov/document/fcc-issues-annual-report-state-911-fees-1
> The report finds that in 2019, states and territories collected more than
> $3 billion in 911 fees, and more than $200 million of that funding was
> diverted for uses other than 911.
> You can look up your individual state's 911 report here
> https://www.fcc.gov/general/911-fee-reports
> In case you are interested in Tennessee's 911 service resiliancy:
> [...]
> The project, referred to as NG911, involves utilization of the State’s
> secure, private, outsourced Multiprotocol Label Switching (“MPLS”) network
> called “NetTN,” provided by AT&T and managed by Strategic Technology
> Solutions (“STS”) in the Tennessee Department of Finance and
> Administration. The new network improves redundancy, reliability, and 911
> call delivery. It enhances interoperability and increases the ease of
> communication between ECDs, allowing immediate transfer of 911 calls,
> caller information, and other data on a statewide level. NG911 will also
> provide alternate paths to process emergency calls in the event of an
> outage, providing lifesaving capabilities in the event of an emergency
> that would have been unachievable on the outdated analog network.
> [...]
> In fiscal year 2019, the TECB spent $11,224,726 million implementing and
> maintaining the NG911 project: $6,974,790 to integrate with and adapt the
> Net TN system for NG911 purposes; $780,966 for non-recurring start-up
> costs of the statewide hosted controller or Call Handling as a Service
> program; $3,451,369 to maintain the twenty-four hour network operations
> center to assist PSAPs with technical issues; and $17,600 for Esri GIS
> software licensing.
> [...]

Matt Erculiani
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