10g residential CPE

Ben Cannon ben at 6by7.net
Tue Dec 29 16:12:21 UTC 2020

> Again, it seems nice to be able to do this but most companies don't have idle resources sitting around to give away things for free. We have zero extra time to work for free. 

We’re a tiny company and I already have a department dedicated to giving - really we do have some often highly specific embarrassments of riches as telecom companies - and honestly reading between the lines here, Big Telco has already paid for the fiber and the trucks have rolled and the guys have half a day left, the entire spool’s paid for so why tf not...

It’s easy for the same activity to cost one entity 6 figures, and another, literally zero (or more realistically, some extra fuel and a switch and 48 optics etc.).

Then again it can also cost us $1,000/ft to trench in some downtown metros.

Ms. Lady Benjamin PD Cannon, ASCE
6x7 Networks & 6x7 Telecom, LLC 
ben at 6by7.net
"The only fully end-to-end encrypted global telecommunications company in the world.”

FCC License KJ6FJJ

Sent from my iPhone via RFC1149.

> On Dec 29, 2020, at 5:42 AM, Darin Steffl <darin.steffl at mnwifi.com> wrote:
> Oh they'll get plenty of support calls still, almost all about wifi issues. They'll be connected to 2.4ghz on an old device, run a speedtest and only get 30 mbps and complain they're not getting 950 mbps on their free connection.
> WiFi issues will always cause support calls no matter what isp. The denser the area, the more wifi interference that exists and will drive more calls. 
> I understand wanting to offer free internet to a small number of entities and residential areas, particularly hotspots. What I don't agree with is free service for every residential home or apartment. It absolutely hurts your business to do this. It's a charity, not a business then. You say it doesn't take any additional resources to support but it absolutely does. You have way more than $300 into an install. You'll also have to hire additional staff sooner because of additional tech support calls from the res side. 
>> On Tue, Dec 29, 2020, 1:28 AM Mark Tinka <mark.tinka at seacom.com> wrote:
>> On 12/29/20 04:41, Keith Medcalf wrote:
>> > Are you sure that is not related to "residential services" being of a generally lower quality than business services?  It has been my experience that shoddy service generates higher need for "support" than does "non-shoddy" service.  In this regard, the price for "business" services should be less than "residential service" by a couple of orders of magnitude since it costs orders of magnitude more money to "support" shoddy services than non-shoddy services.
>> Considering that Aaron said 98% of their residential customers are on 
>> the free plan, and that they use Active-E with every 1Gbps customer 
>> getting a proper switch port, I'd hazard the bulk of their support 
>> queries to be non-techie customers needing software support (grandma, et 
>> al), or fibres being cut.
>> It wouldn't seem like they'd be getting calls about "speed" issues, 
>> which are most annoying ones :-).
>> Mark.
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