10g residential CPE

Keith Medcalf kmedcalf at dessus.com
Tue Dec 29 02:41:11 UTC 2020

On Monday, 28 December, 2020 10:48. Darin Steffl wrote:

>The "Free" service doesn't cover your cost of support which is much
>higher for residential than any business customer. Our residential
>customers call at least 15x more often compared to business customers
>compared on a 1:1 ratio.

Are you sure that is not related to "residential services" being of a generally lower quality than business services?  It has been my experience that shoddy service generates higher need for "support" than does "non-shoddy" service.  In this regard, the price for "business" services should be less than "residential service" by a couple of orders of magnitude since it costs orders of magnitude more money to "support" shoddy services than non-shoddy services.

Be decisive.  Make a decision, right or wrong.  The road of life is paved with flat squirrels who could not make a decision.

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