10g residential CPE

Mark Tinka mark.tinka at seacom.com
Mon Dec 28 21:17:41 UTC 2020

On 12/28/20 22:02, Mel Beckman wrote:

> Darin,
> Surely you at least give the paying customers priority over the 
> non-paying? It’s one thing to say “I have to write paychecks no matter 
> what”. It’s another to say “I’ll give away my support to free 
> customers AND degrade support for paying customers as a result.” Your 
> tech support guy “walking Grandma through getting her email” is 
> necessarily not accessible for the duration to paying customers.
> This means your staffing must be large enough to never have any 
> queuing, or you’re giving away your paying customers' time to 
> non-paying customers. Neither approach is scalable in a competitive 
> business environment, because SOMEBODY is paying for all those 
> resources, and if it’s your customers, they will buy elsewhere. Your 
> approach only work until you run out of other people’s money.

It's quite fascinating to me how some folk are trying their darnedest to 
fit someone else's creativity into their own mold, so it's more 
understandable to them :-). We live in an age of curiousity, which has 
quickly replaced the age of expertise. If you don't know, ask...

The MUA many (if not all) of us are using to read this has been obtained 
for free, and with ongoing support, no less. I'd like to see someone 
dish out cash for a commercial alternative.

As are a ton of apps and services we use in our daily lives.

Pretty sure someone in the infrastructure space figuring out some 
creativity that actually improves someone else's life with minimal 
burden either way is right up there with, "That's alright with us"...


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