10g residential CPE

Mark Tinka mark.tinka at seacom.com
Mon Dec 28 19:35:51 UTC 2020

On 12/28/20 19:48, Darin Steffl wrote:

> Aaron,
> The "Free" service doesn't cover your cost of support which is much 
> higher for residential than any business customer. Our residential 
> customers call at least 15x more often compared to business customers 
> compared on a 1:1 ratio.
> I honestly can't fathom providing free residential service because we 
> make enough money on the business side of things. You should be 
> charging something, at least $20-30 per month.

Why "should" they be doing anything?

If their Metro fibre business allows them some change to prop the rest 
of their community up in a way that does not put them out, who are we to 
say they need to conform to what our "gold standard" of economics is?


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