10g residential CPE
mark.tinka at seacom.com
Mon Dec 28 19:35:51 UTC 2020
On 12/28/20 19:48, Darin Steffl wrote:
> The "Free" service doesn't cover your cost of support which is much
> higher for residential than any business customer. Our residential
> customers call at least 15x more often compared to business customers
> compared on a 1:1 ratio.
> I honestly can't fathom providing free residential service because we
> make enough money on the business side of things. You should be
> charging something, at least $20-30 per month.
Why "should" they be doing anything?
If their Metro fibre business allows them some change to prop the rest
of their community up in a way that does not put them out, who are we to
say they need to conform to what our "gold standard" of economics is?
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