Are the days of the showpiece NOC office display gone forever?

Wed Dec 23 05:41:43 UTC 2020

On Wed, Dec 23, 2020 at 02:58:32PM +1000, Robert Brockway wrote:
> On Thu, 17 Dec 2020, Tom Beecher wrote:
> If the last 50 years has shown us anything it is that humans and computers 
> working together can achieve far more than either in isolation.
> 
> Cheers,
> 
> Rob

And if the last 15 years has shown us anything, it is that when you
can't get past the auto-attendant and talk to a real human, and if
that person can't talk to you like a person instead of reading scripts
at you, your stress levels go way up as does your desire to break
things. Automation in customer service (or excessive emphasis on
procedures) is a really nice way of taking a five minute problem and
turning it into an hour long ordeal.

(pet peeve)

-Wayne

---
Wayne Bouchard
web at typo.org
Network Dude
http://www.typo.org/~web/