[EXTERNAL]Need someone with clue @ Network Solutions.

Matthew Crocker matthew at corp.crocker.com
Tue Dec 15 17:40:03 UTC 2020

Thanks everyone who responded

It appears I should have been looking for clue in my own network.  Amazon hosts crocker.com and they have the glue records.  Apparently left over from when the domain was with Network Solutions.   I have tickets open with Amazon to get them removed/updated.


From: NANOG <nanog-bounces+matthew=corp.crocker.com at nanog.org> on behalf of Matthew Crocker <matthew at corp.crocker.com>
Date: Tuesday, December 15, 2020 at 11:43 AM
To: "nanog at nanog.org" <nanog at nanog.org>
Subject: [EXTERNAL]Need someone with clue @ Network Solutions.

CAUTION: This email originated from outside of Crocker. Do not click links or open attachments unless you recognize the sender and know the content is safe.

I need to get Network Solutions to remove glue records for hosts in my domain.   My domain isn’t registered with Network Solutions and they refuse to speak with me as I’m not a customer.

I’ve had my customer attempt to update their domain through Network Solutions but the only thing they can change is the NS record, not the underlying host glue record.   I don’t think the glue records even need to exist as they are published by my domain already.

Does anyone have any contacts at Network Solutions that can help?


dig <MY_CUSTOMER>.com NS @i.gtld-servers.net.

; <<>> DiG 9.10.6 <<>> <MY_CUSTOMER>.com NS @i.gtld-servers.net.

;; global options: +cmd

;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 24593

;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 2, ADDITIONAL: 3

;; WARNING: recursion requested but not available


; EDNS: version: 0, flags:; udp: 4096


;<MY_CUSTOMER>.com.                IN     NS


<MY_CUSTOMER>.com.          172800 IN     NS     dns-auth4.crocker.com.

<MY_CUSTOMER>.com.          172800 IN     NS     dns-auth3.crocker.com.


dns-auth4.crocker.com.      172800 IN     A

dns-auth3.crocker.com.      172800 IN     A

;; Query time: 73 msec


;; WHEN: Tue Dec 15 11:34:41 EST 2020

;; MSG SIZE  rcvd: 124

The correct servers are:

dns-auth3.crocker.com.      299    IN     A

dns-auth4.crocker.com.      299    IN     A

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