Need someone with clue @ Network Solutions.

Brian Turnbow b.turnbow at
Tue Dec 15 17:13:04 UTC 2020

Hi Matt

It has been a long time since I’ve used network solutions but from what I remember in their interface you have a section advanced or more settings to create your dns servers before associating them to the domain.
And it is in this section where you can create or change the dns name and IP address.
Once they are ok, then you go inside the domain where you can assign  them to the domain.

Sorry no contact


From: NANOG < at> On Behalf Of Matthew Crocker
Sent: Tuesday, December 15, 2020 5:43 PM
To: nanog at
Subject: Need someone with clue @ Network Solutions.

I need to get Network Solutions to remove glue records for hosts in my domain.   My domain isn’t registered with Network Solutions and they refuse to speak with me as I’m not a customer.

I’ve had my customer attempt to update their domain through Network Solutions but the only thing they can change is the NS record, not the underlying host glue record.   I don’t think the glue records even need to exist as they are published by my domain already.

Does anyone have any contacts at Network Solutions that can help?


dig <MY_CUSTOMER>.com NS

; <<>> DiG 9.10.6 <<>> <MY_CUSTOMER>.com NS

;; global options: +cmd

;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 24593

;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 2, ADDITIONAL: 3

;; WARNING: recursion requested but not available


; EDNS: version: 0, flags:; udp: 4096


;<MY_CUSTOMER>.com.                IN     NS


<MY_CUSTOMER>.com.          172800 IN     NS

<MY_CUSTOMER>.com.          172800 IN     NS

;; ADDITIONAL SECTION:      172800 IN     A      172800 IN     A

;; Query time: 73 msec


;; WHEN: Tue Dec 15 11:34:41 EST 2020

;; MSG SIZE  rcvd: 124

The correct servers are:      299    IN     A      299    IN     A

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