Command and Control Centres | COVID-19

Mon Apr 6 17:46:20 UTC 2020

We have data centers in two states, with a six-hour drive between them. Our normal practice has been to drive from the main DC to the satellite every few weeks to catch up on maintenance and non-urgent infrastructure changes such as server installs. For urgent things we have some part-time “remote hands” techs that are limited to cable changes, reboots, and diagnostic assistance. Everything else is done unattended using remote management.

But we do have a large customer install coming up in a few weeks that will be more of a problem. It can’t really be rescheduled, because the circuits involved are part of a larger critical network infrastructure. But there will be some racking and stacking that requires several people working in the same area. This project also requires a generator upgrade, which is outdoor construction work. I’m hoping the CV situation improves so that we don’t have to use some kind of lightweight hazmat gear. 

 -mel 

> On Apr 6, 2020, at 9:27 AM, Ben Cannon <ben at 6by7.net> wrote:
> 
> We are leaving it at everyone’s discretion where we can. We have a big open pair of GNOCs with nobody closer than 6 feet by far, and with one or two people in each while everyone else is WFH, it’s essentially the run of the place.  
> 
> Anything that can be done at home is generally encouraged - even before this.  
> 
> So it’s really only the very sensitive ops that are even noticing.
> 
> -Ben
> 
>> On Apr 6, 2020, at 7:51 AM, Scott E. MacKenzie <semackenzie at gmail.com> wrote:
>> 
>> All,
>> 
>> This question has arisen and I was wondering if I could request some
>> feedback from the community.  We operate a 24x7x365 Command and
>> Control Centre that provides mission critical services (Security
>> Operations, Network Operations, and Enterprise Management) as does
>> many on this list.
>> 
>> How many on the list have sent all personnel home using work from home
>> practices and home many have opted to run skeleton crews while
>> implementing tight social distancing restrictions?  How many are
>> operating status quo?
>> 
>> We are trying to find a balanced position and I was wondering what is
>> the communities position on this topic?
>> 
>> 
>> Scott