Disney+ Geolocation issues

Wed Nov 13 18:15:29 UTC 2019

That email (cloud at disneystreaming.com) bounced back as undeliverable.

-Aaron

From: NANOG [mailto:nanog-bounces at nanog.org] On Behalf Of Michael Crapse
Sent: Tuesday, November 12, 2019 7:27 PM
Cc: NANOG list
Subject: Re: Disney+ Geolocation issues

There has been a continued flurry of trouble tickets from our eyeballs. I did find a contact  cloud at disneystreaming.com that i have reached out to in hope that they can hear our pleas.

On Tue, 12 Nov 2019 at 16:53, Cassidy B. Larson <alandaluz at gmail.com> wrote:

We're seeing the same thing.  Actually we saw it during pre-signup.  Reached out to Disney+ weeks ago as well, with no response.  Now it's launched, our support lines are flooded with people unable to give Disney all their moneys.    We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks. 

On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <michael at wi-fiber.io> wrote:

Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue?

This is most likely improper geolocation databases. Anyone have an idea who they use?

Mike

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