softlayer.com

Siyuan Miao aveline at misaka.io
Fri Mar 22 14:22:18 UTC 2019


Perhaps it won't work because their customer support will ask you for
bi-directional traceroute and refused to forward to backbone team.

Then they'll say it's not their fault and you can see the packet is dropped
outside our network.

Here's a sample traceroute from SoftLayer Washington, San Jose and Seattle
in case someone needs it:

aveline at iad02-sl01:~$ mtr 138.43.128.1 --report-wide
Start: Fri Mar 22 17:20:42 2019
HOST: iad02-sl01                                Loss%   Snt   Last   Avg
Best  Wrst StDev
  1.|-- [REDACTED]                                 0.0%    10    1.4   1.5
 0.8   3.7   1.0
  2.|-- ae13.dar02.wdc01.networklayer.com          0.0%    10    0.5   3.3
 0.4  28.6   8.8
  3.|-- ae9.bbr01.eq01.wdc02.networklayer.com      0.0%    10    0.8   0.8
 0.7   1.0   0.0
  4.|-- eqix-dc5.intellifiber.com                  0.0%    10    0.8   1.2
 0.8   2.2   0.3
  5.|-- ae13-0.cr02.asbn01-va.us.windstream.net    0.0%    10    0.9   0.9
 0.9   1.0   0.0
  6.|-- ae11-0.cr01.atln02-ga.us.windstream.net    0.0%    10   15.6  16.1
15.6  17.4   0.5
  7.|-- ae0-0.pe06.atln02-ga.us.windstream.net     0.0%    10   17.4  16.1
15.9  17.4   0.3
  8.|-- h43.88.198.64.static.ip.windstream.net     0.0%    10   24.7  24.8
24.6  24.9   0.0
  9.|-- east.tndodge-21.static.tncsvl.blomand.net  0.0%    10   22.6  22.8
22.5  23.8   0.0
 10.|-- ???                                       100.0    10    0.0   0.0
 0.0   0.0   0.0

aveline at sjc03-sl01:~$ mtr 138.43.128.1 --report-wide
Start: Fri Mar 22 16:21:04 2019
HOST: sjc03-sl01                                Loss%   Snt   Last   Avg
Best  Wrst StDev
  1.|-- [REDACTED]                                 0.0%    10    2.4   2.0
 0.3  14.3   4.3
  2.|-- ae0.dar02.sjc01.networklayer.com           0.0%    10    1.0   0.5
 0.3   1.3   0.0
  3.|-- ae9.bbr01.eq01.sjc02.networklayer.com      0.0%    10    0.8   0.8
 0.7   0.9   0.0
  4.|-- eqix-sv1.windstream.com                    0.0%    10    0.9   0.9
 0.8   1.1   0.0
  5.|-- ae6-0.cr02.lsaj01-ca.us.windstream.net     0.0%    10   11.6  11.5
11.5  11.6   0.0
  6.|-- ae-11-0.cr01.dlls01-tx.us.windstream.net   0.0%    10   42.6  42.7
42.5  43.4   0.0
  7.|-- ae7-0.cr02.atln02-ga.us.windstream.net     0.0%    10   64.0  65.6
63.9  74.2   3.4
  8.|-- ae1-0.pe06.atln02-ga.us.windstream.net     0.0%    10   62.3  62.7
62.2  66.9   1.5
  9.|-- h43.88.198.64.static.ip.windstream.net     0.0%    10   71.9  72.0
71.9  72.2   0.0
 10.|-- east.tndodge-21.static.tncsvl.blomand.net  0.0%    10   69.9  68.8
68.6  69.9   0.3
 11.|-- ???                                       100.0    10    0.0   0.0
 0.0   0.0   0.0

aveline at sea04-sl01:~$ mtr 138.43.128.1 --report-wide
Start: Fri Mar 22 08:19:09 2019
HOST: sea04-sl01                                Loss%   Snt   Last   Avg
Best  Wrst StDev
  1.|-- [REDACTED]                                 0.0%    10    0.7   1.2
 0.7   1.8   0.0
  2.|-- ae12.dar02.sr01.sea01.networklayer.com     0.0%    10    0.6   0.7
 0.5   1.3   0.0
  3.|-- ae9.bbr01.wb01.sea02.networklayer.com      0.0%    10    1.2   1.0
 0.7   1.5   0.0
  4.|-- six.seattle-wa.us.windstream.net           0.0%    10    1.5   1.0
 0.7   1.7   0.0
  5.|-- ae12-0.cr01.chcg01-il.us.windstream.net    0.0%    10   41.1  41.2
41.0  41.6   0.0
  6.|-- ae17-0.cr02.chcg01-il.us.windstream.net    0.0%    10   41.1  41.4
41.1  42.0   0.0
  7.|-- ae10-0.cr01.atln02-ga.us.windstream.net    0.0%    10   63.8  64.4
63.5  71.1   2.3
  8.|-- ae0-0.pe06.atln02-ga.us.windstream.net     0.0%    10   63.7  63.7
63.5  64.0   0.0
  9.|-- h43.88.198.64.static.ip.windstream.net     0.0%    10   71.6  71.8
71.5  72.8   0.0
 10.|-- east.tndodge-21.static.tncsvl.blomand.net  0.0%    10   71.8  70.8
70.2  71.8   0.3
 11.|-- ???                                       100.0    10    0.0   0.0
 0.0   0.0   0.0


Regards,
Siyuan Miao


On Fri, Mar 22, 2019 at 10:10 PM Nikolas Geyer <nik at neko.id.au> wrote:

> This is the best approach. Have run into this problem a few times and had
> zero success getting the filters removed without having SL customers log
> tickets with support. Verbiage needs to be “this prefix is blocked, please
> escalate to your backbone team”.
>
> Sent from my iPhone
>
> On Mar 22, 2019, at 9:56 AM, Forrest Christian (List Account) <
> lists at packetflux.com> wrote:
>
> Another idea...
>
> Have you tried reaching out to some of the blocked sites?  They likely
> have better contact information than is available publicly, especially a
> larger one like indeed.
>
> On Thu, Mar 21, 2019, 3:41 PM John Alcock <john at alcock.org> wrote:
>
>> Still looking for anyone from softlayer.com
>>
>> It has been a challenge.  Anything hosted by softlayer.com is being
>> blocked.
>>
>> Here is a small list so far
>>
>> windowbook.tpondemand.com
>> ahainstructornetwork.americanheart.org
>> clover.com
>> Cebroker.com
>> Softlayer.com
>> indeed.com & Enforce Staffing
>>
>> It is growing every day.
>>
>> John
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Wed, Mar 20, 2019 at 12:35 PM John Alcock <john at alcock.org> wrote:
>>
>>> Afternoon,
>>>
>>> Thought I would start a new thread.  After researching, traceroutes,
>>> etc, I think I found my problem.
>>>
>>> 9 out of the 10 sites that subscribers on my new block is being hosted
>>> by softlayer.
>>>
>>> Anyone on the list have contacts with softlayer.  Right now I have an
>>> email to abuse.  The support line will not help me out.
>>>
>>> John
>>>
>>
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