softlayer.com
Siyuan Miao
aveline at misaka.io
Fri Mar 22 14:22:18 UTC 2019
Perhaps it won't work because their customer support will ask you for
bi-directional traceroute and refused to forward to backbone team.
Then they'll say it's not their fault and you can see the packet is dropped
outside our network.
Here's a sample traceroute from SoftLayer Washington, San Jose and Seattle
in case someone needs it:
aveline at iad02-sl01:~$ mtr 138.43.128.1 --report-wide
Start: Fri Mar 22 17:20:42 2019
HOST: iad02-sl01 Loss% Snt Last Avg
Best Wrst StDev
1.|-- [REDACTED] 0.0% 10 1.4 1.5
0.8 3.7 1.0
2.|-- ae13.dar02.wdc01.networklayer.com 0.0% 10 0.5 3.3
0.4 28.6 8.8
3.|-- ae9.bbr01.eq01.wdc02.networklayer.com 0.0% 10 0.8 0.8
0.7 1.0 0.0
4.|-- eqix-dc5.intellifiber.com 0.0% 10 0.8 1.2
0.8 2.2 0.3
5.|-- ae13-0.cr02.asbn01-va.us.windstream.net 0.0% 10 0.9 0.9
0.9 1.0 0.0
6.|-- ae11-0.cr01.atln02-ga.us.windstream.net 0.0% 10 15.6 16.1
15.6 17.4 0.5
7.|-- ae0-0.pe06.atln02-ga.us.windstream.net 0.0% 10 17.4 16.1
15.9 17.4 0.3
8.|-- h43.88.198.64.static.ip.windstream.net 0.0% 10 24.7 24.8
24.6 24.9 0.0
9.|-- east.tndodge-21.static.tncsvl.blomand.net 0.0% 10 22.6 22.8
22.5 23.8 0.0
10.|-- ??? 100.0 10 0.0 0.0
0.0 0.0 0.0
aveline at sjc03-sl01:~$ mtr 138.43.128.1 --report-wide
Start: Fri Mar 22 16:21:04 2019
HOST: sjc03-sl01 Loss% Snt Last Avg
Best Wrst StDev
1.|-- [REDACTED] 0.0% 10 2.4 2.0
0.3 14.3 4.3
2.|-- ae0.dar02.sjc01.networklayer.com 0.0% 10 1.0 0.5
0.3 1.3 0.0
3.|-- ae9.bbr01.eq01.sjc02.networklayer.com 0.0% 10 0.8 0.8
0.7 0.9 0.0
4.|-- eqix-sv1.windstream.com 0.0% 10 0.9 0.9
0.8 1.1 0.0
5.|-- ae6-0.cr02.lsaj01-ca.us.windstream.net 0.0% 10 11.6 11.5
11.5 11.6 0.0
6.|-- ae-11-0.cr01.dlls01-tx.us.windstream.net 0.0% 10 42.6 42.7
42.5 43.4 0.0
7.|-- ae7-0.cr02.atln02-ga.us.windstream.net 0.0% 10 64.0 65.6
63.9 74.2 3.4
8.|-- ae1-0.pe06.atln02-ga.us.windstream.net 0.0% 10 62.3 62.7
62.2 66.9 1.5
9.|-- h43.88.198.64.static.ip.windstream.net 0.0% 10 71.9 72.0
71.9 72.2 0.0
10.|-- east.tndodge-21.static.tncsvl.blomand.net 0.0% 10 69.9 68.8
68.6 69.9 0.3
11.|-- ??? 100.0 10 0.0 0.0
0.0 0.0 0.0
aveline at sea04-sl01:~$ mtr 138.43.128.1 --report-wide
Start: Fri Mar 22 08:19:09 2019
HOST: sea04-sl01 Loss% Snt Last Avg
Best Wrst StDev
1.|-- [REDACTED] 0.0% 10 0.7 1.2
0.7 1.8 0.0
2.|-- ae12.dar02.sr01.sea01.networklayer.com 0.0% 10 0.6 0.7
0.5 1.3 0.0
3.|-- ae9.bbr01.wb01.sea02.networklayer.com 0.0% 10 1.2 1.0
0.7 1.5 0.0
4.|-- six.seattle-wa.us.windstream.net 0.0% 10 1.5 1.0
0.7 1.7 0.0
5.|-- ae12-0.cr01.chcg01-il.us.windstream.net 0.0% 10 41.1 41.2
41.0 41.6 0.0
6.|-- ae17-0.cr02.chcg01-il.us.windstream.net 0.0% 10 41.1 41.4
41.1 42.0 0.0
7.|-- ae10-0.cr01.atln02-ga.us.windstream.net 0.0% 10 63.8 64.4
63.5 71.1 2.3
8.|-- ae0-0.pe06.atln02-ga.us.windstream.net 0.0% 10 63.7 63.7
63.5 64.0 0.0
9.|-- h43.88.198.64.static.ip.windstream.net 0.0% 10 71.6 71.8
71.5 72.8 0.0
10.|-- east.tndodge-21.static.tncsvl.blomand.net 0.0% 10 71.8 70.8
70.2 71.8 0.3
11.|-- ??? 100.0 10 0.0 0.0
0.0 0.0 0.0
Regards,
Siyuan Miao
On Fri, Mar 22, 2019 at 10:10 PM Nikolas Geyer <nik at neko.id.au> wrote:
> This is the best approach. Have run into this problem a few times and had
> zero success getting the filters removed without having SL customers log
> tickets with support. Verbiage needs to be “this prefix is blocked, please
> escalate to your backbone team”.
>
> Sent from my iPhone
>
> On Mar 22, 2019, at 9:56 AM, Forrest Christian (List Account) <
> lists at packetflux.com> wrote:
>
> Another idea...
>
> Have you tried reaching out to some of the blocked sites? They likely
> have better contact information than is available publicly, especially a
> larger one like indeed.
>
> On Thu, Mar 21, 2019, 3:41 PM John Alcock <john at alcock.org> wrote:
>
>> Still looking for anyone from softlayer.com
>>
>> It has been a challenge. Anything hosted by softlayer.com is being
>> blocked.
>>
>> Here is a small list so far
>>
>> windowbook.tpondemand.com
>> ahainstructornetwork.americanheart.org
>> clover.com
>> Cebroker.com
>> Softlayer.com
>> indeed.com & Enforce Staffing
>>
>> It is growing every day.
>>
>> John
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Wed, Mar 20, 2019 at 12:35 PM John Alcock <john at alcock.org> wrote:
>>
>>> Afternoon,
>>>
>>> Thought I would start a new thread. After researching, traceroutes,
>>> etc, I think I found my problem.
>>>
>>> 9 out of the 10 sites that subscribers on my new block is being hosted
>>> by softlayer.
>>>
>>> Anyone on the list have contacts with softlayer. Right now I have an
>>> email to abuse. The support line will not help me out.
>>>
>>> John
>>>
>>
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