Amazon Prime video NOC contact

Thu Mar 21 16:13:58 UTC 2019

Bradley & Davide,

I work for an ISP located in central Ohio and we’re experiencing the a similar issue with a newly acquired IP Block, it’s flagged as a VPN/Proxy.
I’ve not had any success trying their forums or trying to climb through their customer service ladder to hope someone knowledgeable receives my ticket.
Bradley, if you have any contact info I would greatly appreciate a message off list.
Davide, if you are able to resolve this issue, please advise how you were able to do so.

From: NANOG <nanog-bounces at nanog.org> On Behalf Of Bradley Burch
Sent: Wednesday, March 20, 2019 2:28 PM
To: William Herrin <bill at herrin.us>
Cc: nanog at nanog.org; davide.gelardi at wt-tech.it
Subject: Re: Amazon Prime video NOC contact

ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emails.

I have had no luck from that forum.
Davide, I will contact you off list.

On Mar 20, 2019, at 2:16 PM, William Herrin <bill at herrin.us<mailto:bill at herrin.us>> wrote:
On Wed, Mar 20, 2019 at 11:03 AM Davide Gelardi <ml-assoprovider at wt-tech.it<mailto:ml-assoprovider at wt-tech.it>> wrote:
we are an italian ISP/WISP and we are experiecing trouble with Amazon
Prime Video. They blocked our customers that cannot view the video. The
error says that our IP class is located ouside italy. But this is wrong.

Have you a contact we can get in touch with?

Hi Davide,

You may have some luck here: https://www.amazonforum.com/forums/digital-content/prime-video

Amazon staff working on Prime Video monitor and respond on that forum. The individuals reading may not be the right people, but they'll likely be on a first name basis with someone who is.

Regards,
Bill Herrin

--
William Herrin ................ herrin at dirtside.com<mailto:herrin at dirtside.com>  bill at herrin.us<mailto:bill at herrin.us>
Dirtside Systems ......... Web: <http://www.dirtside.com/>
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