HE.NET Contact / Outage

Jared Geiger jared at compuwizz.net
Mon Jun 3 22:15:05 UTC 2019


We go through waves. Stable for months, then rocky for a month, then
stable, then rocky. We buy full transit from them, so have contemplated
switching to peering only to reduce the issues.

On Mon, Jun 3, 2019 at 2:22 PM TJ Trout <tj at pcguys.us> wrote:

> We use HE transit here in California from multiple pops for the last 7+
> years and I can only think of one outage ever
>
> On Mon, Jun 3, 2019 at 11:16 AM Dovid Bender <dovid at telecurve.com> wrote:
>
>> We had an issue in NY as well and they blamed a router in ASH as well.
>> Our solution was to route away.
>>
>>
>> On Mon, Jun 3, 2019 at 2:11 PM Jared Geiger <jared at compuwizz.net> wrote:
>>
>>> We had a similar issue at 5AM Pacific time in Ashburn VA. They blamed it
>>> on a software bug and disabled that feature.
>>>
>>> We had another outage at the same time a week before also. They blamed
>>> it on a route table corruption that time.
>>>
>>> On Mon, Jun 3, 2019 at 10:06 AM David Deutsch <ddeutsch at televergence.com>
>>> wrote:
>>>
>>>> Hi Everyone,
>>>>
>>>> We experienced a pretty bad HE.NET <http://he.net/> outage on Friday,
>>>> May 31st where fiber/BGP were up on our side out of LAX and our route
>>>> advertisements where forwarded to public ASs; however packets stalled
>>>> midway in the HE network.
>>>>
>>>> Urgent calls to their NOC escalating in the morning fell on death ears,
>>>> with replies like "Senior techs aren't available until later in the day".
>>>>
>>>> Can anyone on the list from HE reach out to me directly on the issue
>>>>
>>>> Sincerely,
>>>> David Deutsch
>>>> Televergence CTO
>>>> 646-502-4010
>>>>
>>>>
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