CenturyLink/Level3 feedback

Sun Jul 7 01:10:20 UTC 2019

Greetings,

My personal experience, take it for what it is worth.

Level 3 was extremely slow to turn up a circuit well before the merger and seems slower post the merger. I have just never seen level 3 turn up anything fast, even in a data center they already were serving other customers in.

Sincerely,
Jeffrey Hathaway
Information Technology • Howard Center Inc.

-----Original Message-----
From: NANOG <nanog-bounces at nanog.org> On Behalf Of Jared Mauch
Sent: Friday, July 5, 2019 3:38 PM
To: Stephen Frost <sfrost at snowman.net>
Cc: nanog <nanog at nanog.org>
Subject: Re: CenturyLink/Level3 feedback

________________________________
CAUTION: This email originated from outside Howard Center. Please use caution opening attachments or clicking on web links with this email.
________________________________

> On Jul 5, 2019, at 3:10 PM, Stephen Frost <sfrost at snowman.net> wrote:
>
> Greetings,
>
> I have to admit that I was hoping to be able to report to this list
> that CL was able to spin up a new 1G in fairly short order (after all,
> this is what they assured me of when discussing it with them...) but
> it's now been over a month, with them telling me it'll be another
> couple weeks because they need to send a tech out (the wiring and all
> of the equipment has been ready to go, though that also took longer
> than it should have imv...).
>
> And this in an already lit building in northern Virginia, not some
> back of the woods location, small town, or something going across an ocean.

Sometimes you’d be surprised, it may not be straightforward on their end.

Remember, most people here are likely experts at some part or many parts, what we do is likely wizardry to others.

I have a saying you’re welcome to steal if you don’t steal it too much:

“We are moving at the speed the organization is capable”.  I suspect that’s the case for them in a post-acquisition world trying to sort through all the integration work.

- Jared
________________________________

HowardCenter.org<http://howardcenter.org>     [http://howardcenter.org/assets/design/Facebook.jpg] <http://www.facebook.com/pages/HowardCenter/106516727431>  [http://howardcenter.org/assets/design/Twitter.jpg] <https://twitter.com/HowardCenterVT>  [http://howardcenter.org/assets/design/LinkedIn.jpg] <http://www.linkedin.com/company/HowardCenter>

CONFIDENTIALITY NOTICE: This e-mail is intended only for the use of the individual or entity to which it is addressed and may contain information that is patient protected health information, privileged, confidential and exempt from disclosure under applicable law. If you have received this communication in error, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. Please notify the sender by reply e-mail and delete the original message immediately, or notify Howard Center, Inc. immediately by forwarded e-mail to our Privacy Officer, DaveK at howardcenter.org. Thank you.