CenturyLink/Level3 feedback

Fri Jul 5 19:34:00 UTC 2019

We tried to order a 100G circuit from them 
terminating in an existing Level3 FPP at a 
location that we've had at least two 1G circuits 
and a 10G circuit terminated at.

They refused to process the order because they 
needed to "extend the demarc " to our 
suite.   There is no suite.  It's a FPP in the 
basement of the building.  Our FPP is next to it.  We've done this before...

They said that the equipment (the FPP) may not be 
100G compatible, and they may need to install a new one that can support 100G.

We told them to just forget it and we'd order from Zayo... <sigh>...

At 03:10 PM 05/07/2019, Stephen Frost wrote:
>Greetings,
>
>I have to admit that I was hoping to be able to report to this list that
>CL was able to spin up a new 1G in fairly short order (after all, this
>is what they assured me of when discussing it with them...) but it's now
>been over a month, with them telling me it'll be another couple weeks
>because they need to send a tech out (the wiring and all of the
>equipment has been ready to go, though that also took longer than it
>should have imv...).
>
>And this in an already lit building in northern Virginia, not some back
>of the woods location, small town, or something going across an ocean.
>
>Pretty disappointing.
>
>Thanks,
>
>* Mike Hammett (nanog at ics-il.net) wrote:
> > Anything more than a week for things not 
> requiring last mile construction is ridiculous.
> >
> >
> >
> >
> > -----
> > Mike Hammett
> > Intelligent Computing Solutions
> >
> > Midwest Internet Exchange
> >
> > The Brothers WISP
> >
> > ----- Original Message -----
> >
> > From: "JASON BOTHE via NANOG" <nanog at nanog.org>
> > To: "Mehmet Akcin" <mehmet at akcin.net>
> > Cc: "nanog" <nanog at nanog.org>
> > Sent: Wednesday, June 5, 2019 9:56:14 AM
> > Subject: Re: CenturyLink/Level3 feedback
> >
> > Itâ€™s taking over a year to get waves turned 
> up in EU. Iâ€™m currently willing to wager on 
> what comes up first, them or amazon peering 
> (thatâ€™s taking just as long). After the 
> merger, we have seen Level3 slide into the CL 
> abyss becoming a pain to deal with. Pricing and 
> ordering has been outsourced weâ€™ve been told 
> and decisions are no longer at a regional level. Frustrating at best.
> >
> > > On Jun 4, 2019, at 09:30, Mehmet Akcin <mehmet at akcin.net> wrote:
> > >
> > > hi there,
> > >
> > > Just a general high-level question about 
> Centurylink/Level3 post-merger, how is your 
> overall experience with CenturyLink? if you 
> could be sitting with the CEO of the company 
> what is one thing you would ask him to fix?
> > >
> > > please keep it high level and general. i 
> intend to pass these to him and his team in an upcoming meeting.
> > >
> > > Mehmet
> >
> >
>

-- 

Clayton Zekelman
Managed Network Systems Inc. (MNSi)
3363 Tecumseh Rd. E
Windsor, Ontario
N8W 1H4

tel. 519-985-8410
fax. 519-985-8409        