AT&T starting to charge for RFOs on ASE tail circuits?
victor at impulse.net
Thu Jan 17 19:35:23 UTC 2019
I just caught wind from multiple support reps of ours that AT&T is now demanding payment to get an RFO. As in, our folks are calling up AT&T to see why a particular tail circuit was down for whatever period of time and has since come back up with no clear utility power issue or backhoe fade to explain it. The response they get is that an RFO is billable and they have been asked to accept the charge to proceed (which they have rightly rejected thus far). This is the first time I've heard of this happening with any of our last-mile transport providers.
I'm very curious, has anyone else experienced this lately with AT&T or any other carriers?
Victor Breen | victor at impulse.net
Sr. Engineer | Impulse Advanced Communications
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