verizon wifi calling stopped working
Brielle Bruns
bruns at 2mbit.com
Thu Oct 18 15:41:02 UTC 2018
IIRC, the Wifi calling stuff works over IPSec from the devices back to a
concentrator device.
Are you able to look on your network firewall/router/nat device and see
if you have lingering IPSec sessions hung open, or if there's a network
ALG that might be playing a part?
I used to have issues like this with T-Mobile and UMA.
On 10/18/2018 9:28 AM, Josh Luthman wrote:
> If someone from Verizon Wireless specifically for WiFi calling could
> reach out to me to fix our devices I would appreciate it. The WiFi
> calling works just fine when we reboot in the office, but it will never
> reconnect (ie we leave the office, get 4G, come back). I've opened 3-4
> tickets with no resolution.
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> On Wed, Oct 17, 2018 at 1:13 PM, Sean Heskett <afmug at zirkel.us
> <mailto:afmug at zirkel.us>> wrote:
>
> Hello,
>
> Is anyone from verizon wireless on here. clients across our network
> started complaining 2 weeks ago that wifi calling stopped working.
> below are some pings at traceroutes to wo.vzwwo.com
> <http://wo.vzwwo.com> which fail. the first set is with our normal
> DNS servers and the second set is using 8.8.8.8
>
> Thanks,
>
> *Sean Heskett*
> *
> *
> *ZIRKEL Wireless *
> */High-Speed Internet/ for NW Colorado*
> 970-871-8500 x100 - Office
> 970-846-8065 - mobile
> 866-903-4628 - Fax
> Website <http://www.zirkelwireless.com/> | Facebook
> <http://www.facebook.com/zirkelwireless>
>
>
> MBP-Sean:~ sean$ ping wo.vzwwo.com <http://wo.vzwwo.com>
>
> PING wo.vzwwo.com <http://wo.vzwwo.com> (141.207.177.233): 56 data bytes
>
> Request timeout for icmp_seq 0
>
> Request timeout for icmp_seq 1
>
> Request timeout for icmp_seq 2
>
> Request timeout for icmp_seq 3
>
> ^C
>
> --- wo.vzwwo.com <http://wo.vzwwo.com> ping statistics ---
>
> 5 packets transmitted, 0 packets received, 100.0% packet loss
>
> MBP-Sean:~ sean$ traceroute wo.vzwwo.com <http://wo.vzwwo.com>
>
> traceroute: Warning: wo.vzwwo.com <http://wo.vzwwo.com> has multiple
> addresses; using 141.207.177.233
>
> traceroute to wo.vzwwo.com <http://wo.vzwwo.com> (141.207.177.233),
> 64 hops max, 52 byte packets
>
> 1 192.168.12.1 (192.168.12.1) 0.810 ms 0.586 ms 0.571 ms
>
> 2 rtr-edge-rht.zirkelwireless.com
> <http://rtr-edge-rht.zirkelwireless.com> (65.117.208.1) 1.547 ms
> 1.640 ms 1.550 ms
>
> 3 65-117-210-178.zirkelwireless.com
> <http://65-117-210-178.zirkelwireless.com> (65.117.210.178) 2.494
> ms 2.412 ms 2.249 ms
>
> 4 72-55-193-5.mammothnetworks.com
> <http://72-55-193-5.mammothnetworks.com> (72.55.193.5) 5.149 ms
> 6.783 ms 5.540 ms
>
> 5 be5274.rcr21.b006467-6.den01.atlas.cogentco.com
> <http://be5274.rcr21.b006467-6.den01.atlas.cogentco.com>
> (38.140.187.145) 5.996 ms 5.880 ms 5.756 ms
>
> 6 be3414.ccr21.den01.atlas.cogentco.com
> <http://be3414.ccr21.den01.atlas.cogentco.com> (66.28.4.205) 6.072 ms
>
> be3415.ccr22.den01.atlas.cogentco.com
> <http://be3415.ccr22.den01.atlas.cogentco.com> (154.54.30.241) 6.252 ms
>
> be3414.ccr21.den01.atlas.cogentco.com
> <http://be3414.ccr21.den01.atlas.cogentco.com> (66.28.4.205) 6.203 ms
>
> 7 be3035.ccr21.mci01.atlas.cogentco.com
> <http://be3035.ccr21.mci01.atlas.cogentco.com> (154.54.5.90) 17.542 ms
>
> be3036.ccr22.mci01.atlas.cogentco.com
> <http://be3036.ccr22.mci01.atlas.cogentco.com> (154.54.31.90) 17.646 ms
>
> be3035.ccr21.mci01.atlas.cogentco.com
> <http://be3035.ccr21.mci01.atlas.cogentco.com> (154.54.5.90) 17.038 ms
>
> 8 be2433.ccr32.dfw01.atlas.cogentco.com
> <http://be2433.ccr32.dfw01.atlas.cogentco.com> (154.54.3.213)
> 27.259 ms 27.265 ms
>
> be2432.ccr31.dfw01.atlas.cogentco.com
> <http://be2432.ccr31.dfw01.atlas.cogentco.com> (154.54.3.133) 27.198 ms
>
> 9 be2764.ccr41.dfw03.atlas.cogentco.com
> <http://be2764.ccr41.dfw03.atlas.cogentco.com> (154.54.47.214)
> 28.024 ms
>
> be2763.ccr41.dfw03.atlas.cogentco.com
> <http://be2763.ccr41.dfw03.atlas.cogentco.com> (154.54.28.74)
> 27.870 ms 27.955 ms
>
> 10 verizon.dfw03.atlas.cogentco.com
> <http://verizon.dfw03.atlas.cogentco.com> (154.54.12.206) 27.478
> ms 48.841 ms 40.085 ms
>
> 11 0.et-10-1-0.gw8.chi13.alter.net
> <http://0.et-10-1-0.gw8.chi13.alter.net> (140.222.236.209) 40.159 ms
>
> 0.et-11-3-0.gw8.chi13.alter.net
> <http://0.et-11-3-0.gw8.chi13.alter.net> (140.222.231.217) 39.879 ms
>
> 0.et-10-1-0.gw8.chi13.alter.net
> <http://0.et-10-1-0.gw8.chi13.alter.net> (140.222.236.209) 40.217 ms
>
> 12 * * *
>
> ^C
>
> MBP-Sean:~ sean$ ping wo.vzwwo.com <http://wo.vzwwo.com>
>
> PING wo.vzwwo.com <http://wo.vzwwo.com> (141.207.193.233): 56 data bytes
>
> Request timeout for icmp_seq 0
>
> Request timeout for icmp_seq 1
>
> Request timeout for icmp_seq 2
>
> ^C
>
> --- wo.vzwwo.com <http://wo.vzwwo.com> ping statistics ---
>
> 4 packets transmitted, 0 packets received, 100.0% packet loss
>
> MBP-Sean:~ sean$ traceroute wo.vzwwo.com <http://wo.vzwwo.com>
>
> traceroute: Warning: wo.vzwwo.com <http://wo.vzwwo.com> has multiple
> addresses; using 141.207.193.233
>
> traceroute to wo.vzwwo.com <http://wo.vzwwo.com> (141.207.193.233),
> 64 hops max, 52 byte packets
>
> 1 192.168.12.1 (192.168.12.1) 0.896 ms 0.593 ms 0.583 ms
>
> 2 rtr-edge-rht.zirkelwireless.com
> <http://rtr-edge-rht.zirkelwireless.com> (65.117.208.1) 1.453 ms
> 1.312 ms 1.181 ms
>
> 3 65-117-210-178.zirkelwireless.com
> <http://65-117-210-178.zirkelwireless.com> (65.117.210.178) 2.446
> ms 2.061 ms 2.237 ms
>
> 4 72-55-193-5.mammothnetworks.com
> <http://72-55-193-5.mammothnetworks.com> (72.55.193.5) 5.152 ms
> 5.121 ms 5.124 ms
>
> 5 be5274.rcr21.b006467-6.den01.atlas.cogentco.com
> <http://be5274.rcr21.b006467-6.den01.atlas.cogentco.com>
> (38.140.187.145) 5.716 ms 5.748 ms 5.506 ms
>
> 6 be3414.ccr21.den01.atlas.cogentco.com
> <http://be3414.ccr21.den01.atlas.cogentco.com> (66.28.4.205) 5.919 ms
>
> be3415.ccr22.den01.atlas.cogentco.com
> <http://be3415.ccr22.den01.atlas.cogentco.com> (154.54.30.241) 6.004 ms
>
> be3414.ccr21.den01.atlas.cogentco.com
> <http://be3414.ccr21.den01.atlas.cogentco.com> (66.28.4.205) 7.184 ms
>
> 7 be3035.ccr21.mci01.atlas.cogentco.com
> <http://be3035.ccr21.mci01.atlas.cogentco.com> (154.54.5.90) 17.233 ms
>
> be3036.ccr22.mci01.atlas.cogentco.com
> <http://be3036.ccr22.mci01.atlas.cogentco.com> (154.54.31.90) 17.397 ms
>
> be3035.ccr21.mci01.atlas.cogentco.com
> <http://be3035.ccr21.mci01.atlas.cogentco.com> (154.54.5.90) 17.859 ms
>
> 8 be2433.ccr32.dfw01.atlas.cogentco.com
> <http://be2433.ccr32.dfw01.atlas.cogentco.com> (154.54.3.213)
> 27.428 ms 27.476 ms
>
> be2432.ccr31.dfw01.atlas.cogentco.com
> <http://be2432.ccr31.dfw01.atlas.cogentco.com> (154.54.3.133) 27.606 ms
>
> 9 be2764.ccr41.dfw03.atlas.cogentco.com
> <http://be2764.ccr41.dfw03.atlas.cogentco.com> (154.54.47.214)
> 28.129 ms
>
> be2763.ccr41.dfw03.atlas.cogentco.com
> <http://be2763.ccr41.dfw03.atlas.cogentco.com> (154.54.28.74)
> 28.009 ms 27.497 ms
>
> 10 verizon.dfw03.atlas.cogentco.com
> <http://verizon.dfw03.atlas.cogentco.com> (154.54.12.206) 27.402
> ms 27.451 ms 27.445 ms
>
> 11 0.et-11-3-0.gw10.dfw7.alter.net
> <http://0.et-11-3-0.gw10.dfw7.alter.net> (140.222.228.115) 29.849
> ms 29.039 ms
>
> 0.et-10-1-0.gw10.dfw7.alter.net
> <http://0.et-10-1-0.gw10.dfw7.alter.net> (140.222.0.113) 29.132 ms
>
> ^C
>
> MBP-Sean:~ sean$
>
>
>
--
Brielle Bruns
The Summit Open Source Development Group
http://www.sosdg.org / http://www.ahbl.org
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