Whats going on at Cogent

Tue Oct 16 14:04:25 UTC 2018

When I call and mention it I’m told that it’s HE’s fault (despite the lovely cake), but when I also bring Google, then they tell me to get a different provider just for this traffic, or meet them at an IX and send my traffic from there.

About the staff rotation I’ve seen it too, and I’ve also seen an increase in salespeople calling, for example when an AS is registered etc. in addition to the normal calls..

> On 16 Oct 2018, at 16:54, Dovid Bender <dovid at telecurve.com> wrote:
> 
> They call me every few months. the last time they emailed me I said I wasn't interested because of the HE issue. I have yet to get another email.......
> 
> 
>> On Tue, Oct 16, 2018 at 9:29 AM, Ca By <cb.list6 at gmail.com> wrote:
>> 
>> 
>>> On Tue, Oct 16, 2018 at 5:16 AM David Hubbard <dhubbard at dino.hostasaurus.com> wrote:
>>> Have had the same sales rep for several years now; unfortunately he has no ability to fix their IPv6 peering issue so we’re slowly removing circuits, but otherwise for a handful of 10gig DIA circuits it’s been stable.
>>> 
>> 
>> Yep, this.  Whenever Cogent calls, this is what i tell them. Black-holing HE and Google ipv6 traffic, which is what they do if i use a default route from them, is dead on arrival.  Shows they make bad decisions and dont put the customer first, or even create such an illusion. 
>> 
>> 
>>> From: NANOG <nanog-bounces at nanog.org> on behalf of Ryan Gelobter <ryan.g at atwgpc.net>
>>> Date: Tuesday, October 16, 2018 at 6:04 AM
>>> To: NANOG <nanog at nanog.org>
>>> Subject: Whats going on at Cogent
>>> 
>>>  
>>> 
>>> Anyone else seen terrible support and high turnover of sales/account people at Cogent the last few months? Is there something going on over there internally? I'm sure some people will say Cogent has always been crap but in the past their account reps and support were pretty good. It seems to have gone downhill the last 12 months really bad.
>>> 
>>>  
>>> 
>>> Regards,
>>> 
>>> Ryan
>>> 
> 
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