Outlook SNDS and amzn-noc-contact

Tue Oct 2 20:44:31 UTC 2018

Hi all,

I know it's a long shot but let me explain.

We're trying to get some insights into how AWS SES delivers our transaction emails to Hotmail/Outlook/Live users (most emails are blackholed for some reasons). We got dedicated IPs for SES and would like to request access to Outlook.com Smart Network Data Services to see how those IPs perform.

SNDS has an authorization process that requires clicking a link in a verification email sent to authorization addresses, which are chosen based on reverse DNS and WHOIS of the IPs (more details here: https://sendersupport.olc.protection.outlook.com/snds/FAQ.aspx#AddressChoosing)

Because the dedicated IPs are provisioned by AWS SES, all of the authorization email addresses are @amazon.com, @amazonaws.com or @amazonses.com.

One of the addresses is amzn-noc-contact at amazon.com. I wonder if someone here from AWS can help me off-list to finish the authorization process. We have tried to escalate with AWS Support without success.

Thanks a lot.
Son
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