GTT Woes

Laurent Dumont ldumont at
Sat Nov 10 01:48:02 UTC 2018

Hi Folks,

I was expecting a quiet weekend but it seems that is not the case. We have
an IP-VPN circuit in Connecticut that feeds back to Montreal. We have a
base-line of 15MS over the past few months which fits with the distance.

We have a previous incident a week and a half ago where it jumped to 50MS
for 5 days. This was resolved by GTT and caused by a failover to a
"protected" path due to an alarm that wasn't properly handled for all that
time. We had a really bad time with their Support/NOC and are quite stunned
at how poorly it was handled.

Well surprise, we are back in the same train. My latency jumped from 15MS
to 35MS and then to 50MS a bit later. That happened on the 7th at 5:00PM
Eastern and has been ongoing ever since.

We've hard a very hard time getting anything out of GTT. Numerous back and
forth with as much information as possible from our side. I am basically
seeing the +35MS on the circuit when reaching the NY/Connecticut GTT PE
straight from my device that is in the same region.

I even have another GTT 12 miles from that location that has a 15MS latency
all the way back to Montreal.

If anyone can poke, dig or has anything for us, I would greatly appreciate
it. I can provide ticket numbers and circuit ID at any time.

Have a latency free weekend!


*Laurent Dumont*
*Spécialiste réseau / Network specialist*
*Fibrenoire* -
A: 550
, avenue
Montréal (Québec)
 H3N 1V1
T. 514 907-3002 x132
C.438 825-4642
ldumont at <farchambault at>
Twitter: Twitter Fibrenoire <>

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