DirecTV Now contact
Mike Hammett
nanog at ics-il.net
Tue May 22 19:02:05 UTC 2018
I don't have DirecTV Now. What CDN are they using? Fire up a stream and use Torch to see what IP it's coming from.
Torch is a tool in Mikrotik RouterOS. I recognize those three as likely being familiar with RouterOS, so I sent them that way.
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
Midwest-IX
http://www.midwest-ix.com
----- Original Message -----
From: "Joshua Stump" <jstump at fourway.net>
To: "mike lyon" <mike.lyon at gmail.com>, "Michael Crapse" <michael at wi-fiber.io>
Cc: "NANOG list" <nanog at nanog.org>
Sent: Tuesday, May 22, 2018 1:59:27 PM
Subject: RE: DirecTV Now contact
Similar experience for us as well.
Joshua Stump
Network Admin
Fourway.NET
800-733-0062
-----Original Message-----
From: NANOG <nanog-bounces at nanog.org> On Behalf Of mike.lyon at gmail.com
Sent: Tuesday, May 22, 2018 2:29 PM
To: Michael Crapse <michael at wi-fiber.io>
Cc: NANOG list <nanog at nanog.org>
Subject: Re: DirecTV Now contact
Yeah, our eyeball network has problems with DirecTV too.
Would be nice if they were at the various peering exchanges...
-Mike
> On May 22, 2018, at 11:08, Michael Crapse <michael at wi-fiber.io> wrote:
>
> Our eyeball network is consistently having some streaming
> issues(buffering) with DirecTV now. Our main recourse is to sell them
> on youtube TV and netflix. fixes the issue, no more complaints from
> our customers. Issues mainly occur during peak times and even on
> 300+mbps low latency/jitter customers.
> However, if someone from DirecTV could contact me off list and we can
> debug this issue so that we don't have to keep pulling people to other
> services that would be great.
> Alternatively, if anyone could suggest with whom to peer to reduce the
> impact of this issue, that would be great.
> A solution that would be even better is if someone from Youtube TV
> would contact us off list and we can set up something commissioned
> based for all the good things we say about your service, and of course
> give our tech support people a reason to not be frustrated with the
> calls we receive for this issue.
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