Attacks from poneytelecom.eu

Thu Jan 4 20:58:48 UTC 2018

On Thu, 4 Jan 2018, valdis.kletnieks at vt.edu wrote:
> On Thu, 04 Jan 2018 09:33:51 -0500, William Herrin said:
>> Why anyone thinks it's acceptable for the form submission to vanish in to
>> the faceless support queue is more of a quandary. The form submission
>> should provide a case number, the individual to whom it is assigned, direct
>> contact information for that individual and a promise that your report will
>> receive a response.
> The very real problem with direct contact info is that people latch onto it.
> Then, if there's another issue the person will bypass your form submission,
> send a direct e-mail - which would then not be dealt with if that particular
> person wasn't working, for reasons ranging from vacation to no longer being
> with the provider in an abuse desk role.
>
> Been there, done that.  Been out of the country and offline for 36 hours,
> reconnect and there's a user with a problem that would have been dealt
> with 36 hours earlier if they had sent it to our help desk instead of to me
> directly.

They use your direct contact info because your help desk isn't responsive.

They go where they get results. No results from help desk = direct contact 
to you.

-Dan