Brighthouse Networks packet loss

Fri Feb 9 01:15:45 UTC 2018

If we send traffic to TWC / Charter / BHN via another provider, it does
clear up. So yes there is something odd between HE and TWC / Charter/ BHN.

Andy - add 33363 in your list of ASNs. That is Bright House Networks.

On Thu, Feb 8, 2018 at 3:08 PM, Andy Dills <andy at xecu.net> wrote:

> This isn't all that different from our situation. Did this just start this
> week Jared? Perhaps the issue is whatever content inspection system is
> being used on TWT's peering with HE.
>
> I'll send 10796, 11426, 3456, 7843, and 20115 to another provider and
> hopefully things return to normal...(I think that's most of their traffic,
> not sure if they have some other ASNs).
>
> Andy
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> On 02/07/2018 14:40, Jared Geiger wrote:
>
> Our customers on Bright House Networks / Time Warner Cable / Charter in
> Orlando, Melbourne and Tampa are experiencing packet loss between Orlando
> and Miami before the traffic reaches Hurricane Electric. The odd thing is
> when we disable Hurricane Electric, the packetloss goes away but the
> traceroute is the exact same path to Miami. HE sees no loss from our
> location in Reston VA/Ashburn to Miami.
>
> We are having our customers talk to Bright House Networks but probably
> won't get very far with residential support.
>
> Any tips or assistance would be greatly appreciated.
>
> Regards,
> Jared Geiger
> IT Vocal LLC
> AS 32478
>
>