Comcast's business internet support

chris tknchris at gmail.com
Wed Dec 26 23:57:18 UTC 2018


im guessing this is going to be one of those posts where mtr told him the
ip of the CMTS or another inside hop has loss because it deprioritizes/rate
limits ICMP :)

On Wed, Dec 26, 2018 at 6:37 PM Seth Mattinen <sethm at rollernet.us> wrote:

> On 12/26/18 15:24, Masood Ahmad Shah wrote:
> >
> > You business support team keep insisting on sending an onsite tech. I
> > explained that I don't believe that will resolve this issue (There is no
> > evidence of an issue with the lines or signal levels) and it's a packet
> > loss inside Comcast network, most likely aggregation/backhaul.
>
>
> The easiest way forward is to let them send the tech out. That's the
> script.
>
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