Monitoring service that has a human component?
Mark Milhollan
mlm at pixelgate.net
Fri Dec 7 20:38:23 UTC 2018
On Wed, 5 Dec 2018, David H wrote:
>Hey all, was curious if anyone knows of a website monitoring service
>that has the option to incorporate a human component into the decision
>and escalation tree?
Isn't this merely a matter of escalation, since either alerts someone
and it is just a matter of who, when and how often? The usual way of
putting a human in the loop is for some events to create tickets to be
triaged as staff has time, or all events get tickets but with some
created in a lower priority queue w/o escalation and others in a high
priority queue w/escalation. As a service though, sorry, no I've not
seen such.
/mark
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