Level 3 SIP trunking and E911

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I've been informed by my Level 3 sales rep that the only way to make moves/adds/changes for Level 3 E911 is through the portal.  This seems awkward since I have Emergency Responder which can link into products like Intrado.

Are there any SIP/E911 folks from Level 3 that can clarify what my options are?  It would be appreciated.

Thanks in advance,
CJ

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