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Is there someone at Level 3 that can assist us?

I am not a Level 3 customer, but our ISP (Spectrum/RoadRunner) hands off to Level 3.  When traversing from our CA office (RoadRunner) to our NY office (RCN), we see packet loss between these two Level 3 Devices.  The packet loss is causing issues for us.

Hop 6  4.68.111.101 0 msec 10 msec 10 msec
Hop 7  4.69.138.227 110 msec 70 msec 70 msec

Our ISP wont help.  Level 3 Support wont help.  Anyone at Level 3 on here I can speak with about getting this fixed?

Thanks,
Seth




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Seth Bekritsky
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