Clueful contact at Microsoft needed

William Astle lost at
Wed May 10 19:38:27 UTC 2017

Thank you for that. The problem is resolved now.

On 2017-05-09 05:58 PM, Christian Kuhtz via NANOG wrote:
> William,
> I just got word from an internal team I had reached out to yesterday, and they told me they've just sent you an email to see how to resolve.  Hope that gets you on the path to resolution.
> Best regards,
> Christian
> -----Original Message-----
> From: NANOG [mailto:nanog-bounces at] On Behalf Of William Astle
> Sent: Monday, May 8, 2017 11:00 AM
> To: nanog at
> Subject: Clueful contact at Microsoft needed
> Apologies if this is off topic for NANOG. I need to contact someone at Microsoft who can correct problems with Microsoft accounts.
> I've been trying unsuccessfully to disavow a Microsoft account for some time. Note this an account someone has managed to associate with one of my email addresses. The Microsoft account does not belong to me.
> I've been unable to contact the account holder. I've been through their support site and system which has been singularly unhelpful (and also requires a Microsoft account just to contact anyone). It's clear the support people don't understand the problem. I mean, how does logging into the settings on my (non-microsoft) email account help solve a problem with the settings on a Microsoft account?

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