Any one here from CyrusOne ?

Tue May 9 17:57:25 UTC 2017

Hi,
Looking for off-line CyrusOne NOC assistance to help our mutual customers
reach
each others servers.

I do not think the issue is CyrusOne's , but it is most likely a CyrusOne
customer's that has no network people that comprehend routing issues.

2 days now , I need a little insight. My work around is via a transit
provider that does not go through a Cyrusone hop. Whenever Cyrusone and
gramtel.net hop appears customer packets drop at gramtel.net hop.

On GTT from Amsterdam to ihotelier.com

IPv4 traceroute to 199.167.220.52
HOST: cr2-ams1-re1                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. lag-12.ear3.Amsterdam1.Level  0.0%     5  601.2 121.0   0.8 601.2 268.4
  2. ???                          100.0     5    0.0   0.0   0.0   0.0   0.0
  3. CYRUSONE-LL.ear2.Chicago2.Le  0.0%     5   94.3  94.4  94.2  94.7   0.2
  4. 169.64.242.209.gt001.gramtel  0.0%     5   95.6  94.8  94.4  95.6   0.5
  5. ???                          100.0     5    0.0   0.0   0.0   0.0   0.0

>From Chicago ...

IPv4 traceroute to 199.167.220.52
HOST: cr1-chi1-re1                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. as3356.chi11.ip4.gtt.net     20.0%     5    8.4   3.0   1.0   8.4   3.6
  2. ???                          100.0     5    0.0   0.0   0.0   0.0   0.0
  3. CYRUSONE-LL.ear2.Chicago2.Le  0.0%     5    1.9   1.9   1.9   2.0   0.0
  4. 169.64.242.209.gt001.gramtel  0.0%     5    2.1   2.4   2.1   3.1   0.5
  5. ???                          100.0     5    0.0   0.0   0.0   0.0   0.0

On Hurricain Electric from Fremont to ihotelier.com hits and stops at
gramtel.com

core1.fmt1.he.net> traceroute 199.167.220.57 source-ip 216.218.252.161
numeric
Target        199.167.220.57

1        1 ms        <1 ms        <1 ms        10ge7-3.core1.sjc2.he.net
(72.52.92.110)
2        <1 ms        <1 ms        14 ms
asn-qwest-us-as209.10gigabitethernet10-10.core1.sjc2.he.net
(216.218.230.250)
3        51 ms        89 ms        61 ms        cer-edge-19.inet.qwest.net
(67.14.122.141)
4        132 ms        48 ms        59 ms        65.123.102.162
5        63 ms        48 ms        52 ms        209.242.80.97
6        48 ms        49 ms        50 ms
169.64.242.209.gt001.gramtel.net (209.242.64.169)
7        *        *        *        ?
8        *        *

Thank You
Bob Evans
CTO