Anyone Competent within ATT ASE (On Demand)?

Nick W nickdwhite at gmail.com
Sat Jun 3 23:32:56 CST 2017


I have an ASEOD change order (disconnect from EVC, then add to new EVC)
that is effectively stuck and has taken 4 of my circuits down. I'm unable
to initiate new changes to the affected circuits. I've got 2 tickets open,
escalated to level 6, spoken with 2 different ENOC people, and no one seems
to be able to do anything or help me, and no one knows how to get a hold of
anyone that can actually work on On Demand circuits. Been at this for 12
hours now...

This network automation stuff is fun, eh? Except when you outsource the
people that fix it, and they apparently don't work on weekends... or don't
exist at all.


Thanks,
Nick


More information about the NANOG mailing list