SoCal FIOS outage(?) / static IP readdressing
baldur.norddahl at gmail.com
Wed Jan 4 12:54:07 UTC 2017
I solved this issue by making my own ISP.
On 04-01-2017 12:10, Dovid Bender wrote:
> Whenever I call my local ISP with an issue I just make tier1 and tier2
> dizzy so they escalate.
> On Wed, Jan 4, 2017 at 3:28 AM, Paul B. Henson <henson at acm.org> wrote:
>> On Tue, Jan 03, 2017 at 06:56:13PM -0800, Paul B. Henson wrote:
>>> Hopefully it won't be three days this time.
>> Well, my FIOS mysteriously came back online about 9:45pm, a bit over 18
>> hours after it mysteriously dropped offline. I happened to be in the
>> wiring closet staring angrily at the ONT about 8:30ish and noticed that
>> it reset itself 2 or 3 times over the course of about 10 minutes, so I
>> get the feeling somebody was fiddling with it remotely. I suppose I'll
>> never really know what was broken or how it ended up being fixed, other
>> than having about 100% certainty it was on the far side of the fiber.
>> It's understandable that equipment breaks, and people misconfigure
>> things sometimes. What I find insanely frustrating is the complete
>> disconnect between level 1/2 support and the network engineers that
>> actually know what's going on. When I called this morning with a
>> complete outage of my business class FIOS, somebody probably knew it was
>> down, or at least should have been able to tell it was down. But instead
>> I get to waste hours of my time going through meaningless
>> troubleshooting steps because lower level support doesn't have that
>> information. And then after actually getting an escalation to someone
>> who confirms an outage and gives me a ticket #, later follow up once
>> again yields a complete lack of knowledge of what's clearly an outage,
>> whether of just my connection or more widespread.
>> I'm about at the point where next time it goes down and it appears to be
>> a remote issue I'm not going to bother to call it in; I'll just cross my
>> fingers and hope it fixes itself within a day or so and only report it
>> if it doesn't. I don't think my calls today did anything but waste my
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