SoCal FIOS outage(?) / static IP readdressing
dovid at telecurve.com
Wed Jan 4 11:10:23 UTC 2017
Whenever I call my local ISP with an issue I just make tier1 and tier2
dizzy so they escalate.
On Wed, Jan 4, 2017 at 3:28 AM, Paul B. Henson <henson at acm.org> wrote:
> On Tue, Jan 03, 2017 at 06:56:13PM -0800, Paul B. Henson wrote:
> > Hopefully it won't be three days this time.
> Well, my FIOS mysteriously came back online about 9:45pm, a bit over 18
> hours after it mysteriously dropped offline. I happened to be in the
> wiring closet staring angrily at the ONT about 8:30ish and noticed that
> it reset itself 2 or 3 times over the course of about 10 minutes, so I
> get the feeling somebody was fiddling with it remotely. I suppose I'll
> never really know what was broken or how it ended up being fixed, other
> than having about 100% certainty it was on the far side of the fiber.
> It's understandable that equipment breaks, and people misconfigure
> things sometimes. What I find insanely frustrating is the complete
> disconnect between level 1/2 support and the network engineers that
> actually know what's going on. When I called this morning with a
> complete outage of my business class FIOS, somebody probably knew it was
> down, or at least should have been able to tell it was down. But instead
> I get to waste hours of my time going through meaningless
> troubleshooting steps because lower level support doesn't have that
> information. And then after actually getting an escalation to someone
> who confirms an outage and gives me a ticket #, later follow up once
> again yields a complete lack of knowledge of what's clearly an outage,
> whether of just my connection or more widespread.
> I'm about at the point where next time it goes down and it appears to be
> a remote issue I'm not going to bother to call it in; I'll just cross my
> fingers and hope it fixes itself within a day or so and only report it
> if it doesn't. I don't think my calls today did anything but waste my
More information about the NANOG