Comparing Backbone providers from support POV

Luke Guillory lguillory at
Thu Aug 24 22:30:09 UTC 2017

Check this thread out.

Sent from my iPhone

On Aug 24, 2017, at 5:18 PM, Bassem Fawzi <bfawzi at<mailto:bfawzi at>> wrote:

Hello All,

This is Bassem and this is my first participation in nanog.

We are planning to get a new 10G circuit and we are comparing the IPT service of three backbone providers that met our technical and financial requirements, Now to take all aspects into consideration we need to compare them from the support point of view.

The three providers are NTT,GTT and Telia so if any one have dealt with them before and can help us rate their support it would be Great.

Many thanks.

Best regards,

Bassem Fawzy
Network engineer – Core Team
City Stars Capital 5 A4
Omar Ibn El Khattab St.
Heliopolis, Cairo, Egypt
Mobile GSM: +2 01006580139
Land Line:  +2 02 16700 EXT:139
FAX:        +2 02 37482816
Email:      bfawzi at<mailto:bfawzi at>

Luke Guillory
Vice President – Technology and Innovation

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Tel:    985.536.1212
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Email:  lguillory at

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