Netflix VPN detection - actual engineer needed

Thu Jun 2 03:39:30 UTC 2016

Maybe it's time to use some reverse-psychology and try connecting through a VPN provider? ;-)

Pete

Ps, I hope you succeed in getting an answer from an actual engineer. But if I were a betting man...

> On 2/06/2016, at 3:27 pm, Matthew Kaufman <matthew at matthew.at> wrote:
> 
> Every device in my house is blocked from Netflix this evening due to their new "VPN blocker". My house is on my own IP space, and the outside of the NAT that the family devices are on is 198.202.199.254, announced by AS 11994. A simple ping from Netflix HQ in Los Gatos to my house should show that I'm no farther away than Santa Cruz, CA as microwaves fly.
> 
> Unfortunately, when one calls Netflix support to talk about this, the only response is to say "call your ISP and have them turn off the VPN software they've added to your account". And they absolutely refuse to escalate. Even if you tell them that you are essentially your own ISP.
> 
> So... where's the Netflix network engineer on the list who all of us can send these issues to directly?
> 
> Matthew Kaufman

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