Netflix VPN detection - actual engineer needed

Thu Jun 2 03:27:00 UTC 2016

Every device in my house is blocked from Netflix this evening due to 
their new "VPN blocker". My house is on my own IP space, and the outside 
of the NAT that the family devices are on is 198.202.199.254, announced 
by AS 11994. A simple ping from Netflix HQ in Los Gatos to my house 
should show that I'm no farther away than Santa Cruz, CA as microwaves 
fly.

Unfortunately, when one calls Netflix support to talk about this, the 
only response is to say "call your ISP and have them turn off the VPN 
software they've added to your account". And they absolutely refuse to 
escalate. Even if you tell them that you are essentially your own ISP.

So... where's the Netflix network engineer on the list who all of us can 
send these issues to directly?

Matthew Kaufman