Best practices for sending network maintenance notifications

Robert Drake rdrake at
Wed Apr 6 22:52:54 UTC 2016

I've been on hold a few times with some companies that had great 80's 
music.  I almost asked them to put me back on hold when they finally 
took me off.  Sometimes it's a party when one of the people on the call 
hits the hold button, it depends on how bad the outage is :)

On 4/6/2016 4:56 PM, Ray Orsini wrote:
> "The other "don't do that" is never configure Music on Hold for any NOC/SOC
> lines.  Few things are more annoying than a eight hour trouble shooting
> conference bridge, and one of the dozen NOC/SOCs on the bridge hits the Hold
> button."
> Now that you've said it it seems so obvious. But, honestly I'd never thought
> it until right now. Thanks!
> Regards,
> Ray Orsini – CEO
> Orsini IT, LLC – Technology Consultants
> P: 305.967.6756 x1009   E: ray at   TF: 844.OIT.VOIP
> 7900 NW 155th Street, Suite 103, Miami Lakes, FL 33016
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